
Nabil El Hady
Head of Human Resources Department at Cilantro Café'
6th of October, Giza, EgyptWork Experience
Head of Human Resources DepartmentFull Time
Cilantro Café'
Jan 2022 - Present -3 yrs, 5 months
- Job Details:Responsible for the overall transformation of the HR Department and for creating a High-Performance Culture within the Organization. • Oversaw and managed all HR functions, programs, and practices. • Ensured proper onboarding for all new hires. • Piloted two employee programs to raise company morale and employee engagement • Reviewed and analyzed data and recommended solutions to improve the overall success and productivity of the company. • Established and interpreted HR core processes including performance management, staffing, and salary planning. • Advised a team of 10 HR employees about all strategic decisions. • Worked to manage the resolution of complex employment matters effectively. • Worked shoulder-to-shoulder with the operation team to standardize the process and train all employees on one system. • Piloted internal promotion policy for the operation team. • Restructured the organization chart based on talent mapping and the company's strategic directions. • Developed people dashboard that supported the company in the decision-making process. • Revamped the PMS and automated the whole process.
Group Head of Organization Development and Learning &DevelopmentFull Time
at La Poire | Touristic Enterprises
Jun 2018 - Dec 2021 -3 yrs, 6 months
Egypt , Giza
- Job Details:Introduced and implemented La Poire excellence management practices to achieve excellence in leadership, strategy, customer focus, information management, people, processes, and superior business results. In addition, inspirational coaching and training sessions improved the core skills of all employees at the corporate and store level. • Devised and executed a comprehensive business strategy to attain strategic business objectives. • Enhanced the customer service and sales systems with an ROI of 15% in the Transaction and sales increase. • Led the restructuring and business transformation of the company brands. • Led the entire cycle of the Employee Life Cycle. • Led the change management of the group, including the digital transformation, mindset transformation, and the opening of the new factory. • Transformed the external quality system and applied a new quality assurance system that helped change the quality team into business partners. • Developed and implemented supervisory skills training for the group that affected employee engagement and productivity and reduced the Turn Over of the high performers. • Implemented engagement programs to increase employees' loyalty and productivity • Designed training programs matching company needs (restaurants business plan, in-store training program, full field, orientation kit, manager in training kit, skills exam). • Conducted condensed training development programs for the new area managers. • Conducted condensed training development programs for the factory leaders and senior managers • Developed and implemented assessment centers for all key positions that helped in the decision-making of promoting, maintaining, and developing key leaders. • Developed and led the Data Analysis department
Business Transformation Consultant, Executive CoachFreelance / Project
3B
Aug 2017 - Jun 2018 -10 months
- Job Details:- Performed research and needs analysis for assigned projects - Developed a project timeline, training plan and presented each for approval from project stakeholders - Designed training to meet the needs of the targeted audience - Designed and developed various types of learning materials including workbooks, power points, facilitator guides, learning aids, Computer Based Training, and job aids - Developed operational, training and HR manuals and guides. - Developed field trainers and coaches. - Conducted observations, data pulls to ensure learning objectives were met post training. - Measured behaviors, skills, & metrics pre/post training and developed ROI studies on all programs.
HR Assistant ManagerFull Time
Americana Head Office – “Center of Excellence”
Oct 2013 - Aug 2017 -3 yrs, 10 months
- Job Details:As a change agent within the organization, it was my pleasure to have the opportunity to lead some mega projects within the Talent Acquisition department and HR department such as: - Leading the implementation of the new HRIS & IT system within the organization. - Leading the accreditation project of all Americana's training systems brands with City& Guilds institution. Our dedication and hard work in this project led us to be the first organization in the middle east have their own Diplomas published in the City&Guilds formal website up to the level of Area Managers and yet to come. - Playing a pivotal role in the transformation and turnaround of the organization. In addition to the above three mega challenges, I manage the below tasks on a continuous basis: Building People Capabilities - Leading the development process of the Corporate Talent Aquisition annual training plan as per performance management system needs. - Ensures the Corporate Talent Aquisition training plan is implemented properly. - Delivers the assigned training programs as per the schedule. - Conduct coaching and career consulting session on an ongoing basis. Technology Enhancing - Continuous follow-up on the Talentlink system and ensure it is working properly. - Follow up with the branches and Corporate Talent Aquisition to ensure they are operating the Talentlink properly and to be there always when support needed. - Manages and oversees the company’s Human Resources Information Systems (HRIS) area ensuring day to day operations is handled efficiently, including workflow, troubleshooting, and managing overseas agencies relationships. - Develops and maintains HRIS user manuals, tutorials and guidelines. - Informs branches with any changes in the system, share best practices and ensure all branches are not facing any technical challenges/ issues. - Communicates the technical challenges/ issues to the Region project manager on the spot and follow up the progress with the Service provider team. - Acts as a resource to staff, leadership and the company regarding HRIS. - Provides training on the new technology if needed. e-Recruitment and Career website - Provides the needed support for the service provider to develop, enhance and run Americana career website effectively. - Implements continuous learning and education campaigns to educate potential candidates the importance of applying online and how to apply online. - Develops flyers, manuals and videos to assist candidates to apply online. - Communicates with the IT or marketing team in case any technical issues occurred. - Manage the posting the jobs to the external career website and agencies portals as needed. CTA Internal Process - Ensures all the data is daily updated on the Talentlink system. - Follow up on the execution of the whole Corporate talent Aquisition process to ensure it is working properly with the ISO process and procedures. - Participates in developing & reviewing recruitment system & tools. - Manage the HRIS system for FMCG. Reporting - Manage the generations of the needed reports for the Corporate talent Aquisition, Corporate HR Department and the Region.
Education
Doctorate Business Administration in Business Administration
Ain Shams University (ASU)Jan 2013 - Jan 2017 - 4 yr
MBA in Business Administration
Ain Shams University (ASU)Jan 2009 - Jan 2012 - 3 yr
BA in Hotel Management
Faculty of tourism and hotelsJan 2000 - Jan 2004 - 4 yr
High School - Thanaweya Amma
Sakkara Language SchoolsJan 2000
Achievements
• Restructured, developed, and implemented the On the Run concept new work design and merged it with La Poire Express to optimize labor productivity. • Effectively participated in the digital transformation process at La Poire group, successfully transformed the working systems and employees' mindsets, and empowered all leaders with the proper breakthrough tools. • Participated in the mega project of Americana group restructuring, done by Mackenzie and Accenture consultants. • Developed a complete training system and mechanism for Americana restaurant division. • Developed and led the execution of KFC's in-house training system for both Team Members and managerial levels. • Developed a restaurant review program (audit, evaluation, and troubleshooting system) for eight food brands. • Developed education programs process mapping. • Participated in developing factory training systems and total solutions for several FMCG companies.
Skills
- Trainer
- Stores Management
- Word, Excel, PowerPoint, Outlook, Internet, and Email
- Recruitment
- Employee Relations
- Talent assessment
- Organization Development
- Learning and Development
- Hr manager
- Talent management
Languages
English
FluentFrench
Beginner
Training & Certifications
Certified NLP Master Practitioner from the American Union of NLP (AUNLP)
American Union of NLP (AUNLP)·2017DDI Targeted Selection Interviewer Workshop
2012Train the Trainer
British Council·2008