Nabil Mohamed Ali

Assistant executive housekeeperFull Time

Housekeeping ManagerFull Time

• Job Details:Monitor, control and inspect the daily housekeeping operations focusing in the delivery of the required services according to the processes procedures and standards of the Group. * Control the housekeeping supplies expenses and develop the shift schedule according to the requirements of the operations and the capacity of the manpower in order to manage effectively the housekeeping budget and the available manpower. *Ensure that all guest requests/complaints are handled promptly and professionally at all times with the highest degree of guest care quality and discretion. *Liaise closely with the Front Office Desk regarding the vacant and occupied rooms requested for cleaning and plan accordingly the housekeeping activities in order to prepare accordingly for the guests. Coordinate with the Engineering and Food & Beverage operations in order to support them in the delivery of their tasks by performing all the required cleaning and housekeeping of the required area, e.g. rooms, F&B outlets, public areas. *Monitor and control the inventory of the housekeeping supplies proceeding to the procurement of the required material so as to ensure the availability of supplies.

Assistant executive housekeeperFull Time

• Job Details: Verified guest rooms’ status communicated to the front desk in a timely and efficient manner inspects guest rooms on daily basis.  Obtain a list of rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments.  Verifying adequate supplies of Inventories stock.  Supports and supervises an effective inspection program for all guestroom and public space, maintaining and preparing the duty roster and vacation plan  Understands the impact of department operations on the overall property financial goals and objectives and manages to achieve to meet the goal percentage.  Verifies all employees have proper supplies, equipment and uniforms.  Following up with staff on maintaining all spotted areas that need attention to achieve all requirements solutions before the deadline date.  Manage & monitor and control all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.  Manage the overall quality standards and cleanliness of the hotel in line with set programs.  Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary  Assist executive housekeeper in financial forecast / budget preparation and expense Management activities.  Address guest complaints and inquiries in timely and professional manners  Assist in employee hiring, training , performance evaluation. Such as mid year review /APR /JKR.  Check the computer system throughout the day for update of room status.  Check and return an allocated number of guest rooms to standard required by the hotel.  Check on a daily basis the arrivals / departures and long stay guests and VIP lists to ensure they are cleaned and maintained to the required standard.  Check and prepare the roster for employees directly reporting to them and clear pending days, annual leave and public holidays to ensure effective operation.