Nabeel Saqer

Flight Manager - Airport Operation and Customer Service

• Job Details:Managed flight schedules, boarding processes, and on-time departures, ensuring seamless coordination between various departments. Led a team in delivering outstanding customer service, resolving passenger inquiries and complaints efficiently to enhance overall travel experience. Responded to operational disruptions, including delays and cancellations, implementing contingency plans and communicating effectively with passengers and staff. Managed resources (staff and equipment) to ensure smooth on-loading, off-loading, and ground support for aircraft. Supervised and led the team, assigning tasks and ensuring effective turnaround activities for incoming and outgoing flights. Ensured strict compliance with company SOPs, regulatory standards, and airport authority requirements. Worked under time constraints to ensure flights depart safely and on schedule, meeting service delivery goals. Briefed team members, oversaw activities, and directly participated in key turnaround operations as needed. Completed pre- and post-flight activities, handling required administrative tasks for smooth operations. Accurately calculated aircraft weight and balance for optimal and safe flight performance. Resolved passenger queries, ensuring a focus on customer satisfaction during interactions. Planned and monitored flight operations to ensure smooth and timely departures. Handled dangerous goods (DG), ensuring strict adherence to safety and regulatory requirements.