Basic Info

Noha El Qady

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Senior Customer shopping experience at IKEA

Experience Details

Senior Customer shopping experience

Customer Service/Support

Manager

N/A


Company Details

IKEA (multinational)

Cairo, Egypt

501-1000 employees

Retail

www.ikea.com.eg

Jan 2016 to present (11 months)
Customer service at IKEA

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

*handle customer complains even directly or indirectly by phones
*handle cash through dealing in returning transactions
*prepare weekly and monthly exchange and refund reports and standard waiting time
*monitor exchange and refund rate and make annual action plan to keep sales


Company Details

IKEA (multinational)

Cairo, Egypt

501-1000 employees

Retail

www.ikea.com.eg

Aug 2013 to Mar 2016 (2 years 7 months)
Customer service at IKEA

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

IKEA (multinational)

Cairo, Egypt

501-1000 employees

Retail

www.ikea.com.eg

Aug 2013 to Jan 2016 (2 years 5 months)
Sales representitive at At home furniture

Experience Details

Sales representitive

Sales/Retail

Entry Level

*selling product for customers
*handle customer complains
*deal with cash


Company Details

At home furniture (multinational)

Cairo, Egypt

51-100 employees

Retail

www.athomefurniture.com

Aug 2010 to Aug 2013 (3 years)
Executive secretary at ALFA CONSULT

Experience Details

Executive secretary

Administration

Entry Level

*handle telephone calls
*prepare schedule for meetings
*make any administrative work


Company Details

ALFA CONSULT

Cairo, Egypt

51-100 employees

Engineering Services

N/A

Jul 2006 to Jul 2010 (4 years)

Achievements


i have succeed in my primary masters degree study a my grade was very good and i'm preparing my masters thesis about strategic management in retail sector

Education

bachelor degree in business administration in business administration -english section

Education Details

bachelor degree in business administration

business administration -english section

Helwan University, Egypt

C / Good / 65 - 75%

*business administration *economics *accounting *political science *information system

N/A

Helwan University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

expirmental language school

Egypt

2006

A / Excellent / 85 -100%

N/A

expirmental language school
2006

Certifications

TOEFL
Aug 2010

Certificate details

TOEFL

Aug 2010

540 out of 700

N/A

N/A

SAMS

N/A

Training and Courses

Training/Course Details

customer service

Apr 2015

al Futtaim for training and development

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicAt Home FurnitureBusiness Administration -english SectionBusiness DevelopmentCustomer ServiceCustomer-orientedEngineering ServicesEnglishExecutive SecretaryGo GymHard WorkerIKEALeaderListening MusicMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordNavisionPlannerPresenterReadingRetailSalesSales RepresentitiveSenior Customer Shopping ExperienceSupportTOEFL

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Navision

Navision

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Presenter, Customer-oriented

Online Presence

https://eg.linkedin.com/pub/noha-sadek/42/225/866https://www.facebook.com/noha.abdeldayem

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