Nader Maher Wahba

Onecard

• Billing analystFull Time

  Nov 2019 - Present -5 yrs, 8 months

  Egypt , Cairo

  • Job Details:• Create invoices to bill for the company’s services or products • Work with finance, sales, and operations to ensure that orders have been fulfilled before invoicing and review the invoices to ensure that clients are billed accurately. • Answer both internal and external questions regarding invoicing and work with clients to make sure that the billing is set up correctly for them • Prepare reports and present them to decision-makers • Report and resolve payment issues as well as disputing payment issues with clients and customers. • Researched and resolved data discrepancies with troubleshooting teams. Produced documentation for solutions.
• Customer support representativeFull Time

  Mar 2018 - Nov 2019 -1 yr, 8 months

  Egypt , Cairo

  • Job Details:- Responsible for ensuring that all customers’ inquiries are handled on timely manner, also responsible for Quality Assurance and Problems solving - Handle customer objections, articulating his/her ability to solve their concern while finding creative solutions to meet their needs. - Attracts potential customers by answering product and service questions; suggesting information about other products, services or alternatives - Has the ability to do a probing and analyzing for customer requirements and developing solutions that reflect how the products will work in their environment. - Recommends potential products or services to management by collecting customer information/suggestions and communicating them clearly. - Handling Chats - Handling Tickets - Handling hotline phone calls - Weekly reports - Collect and store all data in Google documents - Adheres to all corporate policies, guidelines and statutory requirements - Performs other related duties as assigned by management. - Contributes to team effort by accomplishing related results as needed / as per KPIs targets attributes set