NEZAR Ezzat ELTAKAWI

Logistics and Customer Service Manager (Middle East &Africa)Full Time

• Job Details: Plan, direct, control and evaluate the activities of departments responsible for coordinating, arranging, and monitoring the transportation and movement of goods for both export and export, in addition to order processing and order to cash process with the customer service team.  Oversee the operations of the logistics & CS department including the entire transportation supply chain, managing business relationships, and choosing new suppliers.  Controlling and overseeing the entire OTC Cycle “Order to Cash” throughout SAP (SD/TRM).  Support the strategic planning of the organization by developing short-to-medium range plans for the department from the long-range plans of the organization or division.  Assure order implementation on SAP (SD/TRM) for each order, including all its export/import logistical costs.  Improve customer service experience, create engaged customers, and facilitate organic growth.  Develop and direct logistics processes for freight management, vendor routing, and carrier management.  Responsible for manpower hiring and development; providing training, coaching, and developing both logistics and CS teams in the execution of the firm’s transportation, warehousing strategies, and safety procedures in addition to adhering to company policies.  Develop action plans in response to clients’ needs and adhere to customers’ complaints.  Setting and controlling the department's yearly budget.  Monitor 3PL provider performance against agreed service levels, generate KPIs, and provide regular management reports.  Continuous improvement for the team members throughout setting SLAs, KPIs, and SOPs.  Managing freight forwarders' issues and booking containers on shipping lines.

Head of Logistics and Customer ServiceFull Time

Logistics ManagerFull Time

• Job Details:• Establishing and developing a qualified and motivated team. • Leading, assessing and developing directly subordinate employees in a professional and disciplinary capacity. Determining individual personnel measures in consultation with HR. • Ensuring the best personnel management of employees who are indirectly subordinate within the line management structure and technically subordinate in the Group organization. • Leading the day-to-day activities of the team. Provide guidance to members of the department, performing those responsibilities in accordance with the established policies and applicable laws. • Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations. • Continuously standardizing and optimizing processes and organizational structures and initiating corresponding. • Implementing and ensuring efficient and effective processes in the company's internal SAP system and their documentation. • Specifying OEDM - Operations Excellence Daily Management targets. • Organizing optimum scheduling and processing of shipments, avoiding idle times. • Scheduling orders and specifying delivery dates for the warehouse (commissioning dates, packing assignment. • Coordinating delivery dates with the freight carrier and, if necessary, optimizing in consultation with Customer Service. • Handling hazardous goods and implementing legal changes and new regulations. • Supporting overall performance by developing and monitoring (KPIs) throughout inbound and outbound cycles. • Working with supply-demand planning, customer service, and sales for upcoming shipments / issues. • Producing written reports, in accordance with policies and procedures. • Executing against supply chain plans at lowest logistics cost while maintaining on-time service. • Creating forecasts and tracking metrics and communicating needs and productivity.