Basic Info

Nagy fawzy

11 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Sr. IT administrator at SAP EGYPT

Experience Details

Sr. IT administrator

IT/Software Development

Experienced (Non-Manager)

 Managing & leading MENA IT in support process
 Managing, leading & supporting MENA IT in monitoring & supporting NAC servers for MENA region.
 Aligning and maintaining organization SLA Adherence.
 Managing Incident & request management.
 Ensure security of data, network access and backup systems
 Act in alignment with user needs and system functionality to contribute to organizational policy
 Providing customer service Excellence.
 Identifying problematic areas and implement strategic solutions in time
 Providing mentoring & coaching.
 Providing 2nd level support for local and remote users if required ( 90+ users locally & 700+ remotely )
 Maintaining IT resources available to comply with local business needs (including events and training)


Company Details

SAP EGYPT (multinational)

Cairo, Egypt

N/A

Information Technology Services

www.sap.com

Jul 2011 to present (5 years 5 months)
IT Administrator at Smart Village schools

Experience Details

IT Administrator

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Smart Village schools

Giza, Egypt, Egypt

51-100 employees

Education

N/A

Jun 2007 to Mar 2011 (3 years 9 months)
Technical support qengineer at Computer Troubleshooters

Experience Details

Technical support qengineer

IT/Software Development

Entry Level

N/A


Company Details

Computer Troubleshooters (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Dec 2005 to Jul 2007 (1 year 7 months)

Achievements


My experience as IT administrator and supervisor combined with my coursework has enhanced my ability to provide exceptional service level while establishing relationships & trust with team members. What I bring to the position is a combination of process improvement orientation, expert problem solving skills , team leadership skills, attention to details and target oriented attitude.

Education

Bachelor's Degree in Computer science

Education Details

Bachelor's Degree

Computer science

Cairo Higher Institute for Computer, Information Systems and Administration, Egypt

Not specified

N/A

N/A

Cairo Higher Institute for Computer, Information Systems and Administration
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima Language School

Egypt

1998

B / Very Good / 75 - 85%

N/A

Saint Fatima Language School
1998

Certifications

CCNA
Aug 2005

Certificate details

CCNA

Aug 2005

N/A

N/A

N/A

N/A

ICDL
Aug 2005

Certificate details

ICDL

Aug 2005

N/A

N/A

N/A

N/A

A+
Jan 2005

Certificate details

A+

Jan 2005

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

ITIL

Mar 2013

IBM Egypt

N/A

PMP at IBM Egypt
Apr 2014

Training/Course Details

PMP

Apr 2014

IBM Egypt

N/A

Training/Course Details

ICDL

Jul 2004

Cairo Academy

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

A+AnalyticalArabicBusiness-orientedCCNACars & AutomotivesComputer ScienceComputer TroubleshootersCustomer Service ManagementCustomer-orientedDHCP/DNSEducationEnglishFootballHard WorkerICDLIOSITIT AdministrationIT AdministratorIT EducationIT Service ManagementIT SupportITILITSMInformation Technology ServicesLeaderMCSAMicrosoft OfficeMusicNACPMPPhotographingSAP EGYPTShoppingSoftware DevelopmentSr. IT AdministratorTechnical Support QengineerTechnologiesTravellingVideo GamesWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

windows server 2012

windows server 2012

: Expert

: Extreme - I love it!

:

5-7 years

IOS

IOS

: Expert

: Extreme - I love it!

:

5-7 years

ITSM

ITSM

: Expert

: High

:

5-7 years

MCSA

MCSA

: Expert

: High

:

5-7 years

DHCP/DNS

DHCP/DNS

: Advanced

: High

:

5-7 years

NAC

NAC

: Advanced

: High

:

3-5 years

Fields of Expertise

IT Support

IT Support

: Expert

: Extreme - I love it!

:

More than 7 years

IT administration

IT administration

: Expert

: Extreme - I love it!

:

More than 7 years

IT Education

IT Education

: Expert

: Extreme - I love it!

:

1-3 years

Customer service management

Customer service management

: Expert

: Extreme - I love it!

:

More than 7 years

IT Service management

IT Service management

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Business-oriented, Hard worker, Customer-oriented

Online Presence

http://eg.linkedin.com/pub/nagy-youakim/17/852/4a9/

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