NAGI Abdalla

Network Engineer Intern

• Job Details:Configured, managed, and troubleshot Cisco routers, switches, and firewalls for corporate clients, ensuring network stability and security. Assisted with network design, IP addressing, and routing protocol configuration (OSPF, EIGRP, BGP) to enhance network architecture. Managed Windows server environments, resolving hardware, LAN, and client-side mail systems (MS Outlook) issues, ensuring high uptime. Supported CCTV systems integration and configuration for both IP-based and analog cameras, optimizing surveillance systems. Monitored network performance, created detailed trend reports, and provided actionable recommendations to improve network efficiency and reliability. Delivered exceptional customer service, providing proactive support and resolving network issues promptly while adhering to service level agreements (SLAs).