NADA HATEM

Senior Operations’ Specialist

• Job Details:Supervising fresh leads distribution to sales force and provide management with update leads follow up reports. Assisting ops. director to manage projects inventory through CRM. Provide ops. director with daily reports from the system on sales staff performance. Assisting ops. director creating monthly & quarterly sales activities report. Managing contract cycle and brokers relationship.

Client Service Representative

• Job Details:Receiving & handling customers inquiries/complaints through different communications channels. Preparing customers satisfaction surveys and create result reports. Build and maintain strong long-lasting client relationships.