Basic Info

Yasmeen Abo-shelbaya

Less than 1 year

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Local contact centre at Hsbc bank

Experience Details

Local contact centre

Banking

Entry Level

I listen to queries & inquiries of customers over the phone & I provide solutions for them , I also sell products to them over the phone .


Company Details

Hsbc bank (multinational)

Giza - 6th of October, Egypt

501-1000 employees

Banking

www.hsbc.com.eg

Sep 2016 to present (7 months)
Customer service representative at Teleperfomance egypt

Experience Details

Customer service representative

Customer Service/Support

Entry Level

I worked as a customer service in account du , I was handling customers & answering their inquiries .


Company Details

Teleperfomance egypt (multinational)

Cairo, Egypt

101-500 employees

Other - Not Classified

N/A

Jan 2016 to May 2016 (4 months)

Achievements


1)I was nominated for the perfect student in primary school 2)I took part in the scouting in preparatory school 3)I won in the writting competition while being in preparatory school 4)I took part in scouting when I was in preparatory school 5)In college , I got the full mark in a subject called legal terminologies , whereas no one got the full mark except for me .

Education

Ba in Law / english department

Education Details

Ba

Law / english department

Ain Shams University, Egypt

C / Good / 65 - 75%

Civil law / public int law / private int law / criminal law /administrative law

N/A

Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Shubra el kheima secondary school for girls

Egypt

2011

A / Excellent / 85 -100%

No additional notes

Shubra el kheima secondary school for girls
2011

Certifications

Certificate details

Upper intermediate 3 in General english

Aug 2015

C out of A

http://Not applicable

Not applicable

The British council

I got this certificate from the british Council in August 2015

Certificate details

Upper intermediate 4 in general English

Oct 2015

C out of A

http://Not applicable

Not applicable

The British council

I got this certificate from the British Council in October 2015

Pre-advanced
Dec 2015

Certificate details

Pre-advanced

Dec 2015

B out of A

http://Not applicable

Not applicable

The British council

I got this certificate from the british Council in December 2015

Training and Courses

Training/Course Details

Upper intermediate 3 ,4 & pre- advanced

Dec 2015

The British council

I got this certificate from the british Council in December

This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Verified Badges

Verified skills, assessments & programs from trusted partners.

Profile Skills and Keywords

AdaptiveBankingBeing OrganisedCustomer ServiceCustomer Service RepresentativeDisciplineEnglishFlexibleHandles StressHard WorkerHonestyHsbc BankKeeping PromisesLaw / English DepartmentLegalLocal Contact CentreMicrosoft PowerpointMicrosoft WordMoviesMusicOther - Not ClassifiedPre-advancedProfessionalismRespectSocialSupportSupportiveTeleperfomance EgyptUpper Intermediate 3 ,4 & Pre- AdvancedUpper Intermediate 3 In General EnglishUpper Intermediate 4 In General English

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft word

Microsoft word

: Intermediate

: Medium

:

Less than 1 year

Microsoft powerpoint

Microsoft powerpoint

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

English

English

: Advanced

: Extreme - I love it!

:

More than 7 years

Legal

Legal

: Intermediate

: Medium

:

3-5 years

customer service

customer service

: Intermediate

: Medium

:

Less than 1 year

banking

banking

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Social, Handles Stress, Supportive

Yasmeen is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Yasmeen 's full profile and find more great talent and professionals to join your team.