Basic Info

Mohaned Alaa El Backly

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Consumer Portfolio specialist at Commercial international bank (C.I.B)

Experience Details

Consumer Portfolio specialist

Banking

Experienced (Non-Manager)

N/A


Company Details

Commercial international bank (C.I.B) (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jul 2015 to present (2 years 5 months)
Sales and support team leader at UKprosolutions.com

Experience Details

Sales and support team leader

Project/Program Management, Customer Service/Support, Sales/Retail

Manager

N/A


Company Details

UKprosolutions.com (multinational)

Cairo, Egypt

11-50 employees

Computer Software

www.ukprosolutions.com

May 2013 to Apr 2015 (1 year 11 months)
Customer service representative at Stream Global Services

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Stream Global Services

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Jan 2013 to Jan 2013
Customer service representative at Vodafone Egypt

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Jan 2012 to Jan 2013 (1 year)

Achievements


In 2 years i was able to work in three different departments because i am a quick learner and self motivated to improve my self and utilities my skills to grow and benfit the bank


Was able to change the company view and way pf handling customers which leads to more satisfied customers and were able to expand


Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman Experimental Language School

Egypt

2006

C / Good / 65 - 75%

N/A

Orman Experimental Language School
2006

Certifications

ICDL
Sep 2010

Certificate details

ICDL

Sep 2010

N/A

N/A

N/A

N/A

Certificate details

Computerized Accounting Diploma

Sep 2010

N/A

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

English Course

Aug 2012

Birltz

N/A

Training/Course Details

Banking Course

Aug 2012

Central Bank of Egypt

N/A

CMA at IMA
Jun 2017

Training/Course Details

CMA

Jun 2017

IMA

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting SystemsAnalyticalArabicBankingBanking CourseBusiness DevelopmentCMACommercial International Bank (C.I.B)Computer SoftwareComputerized Accounting DiplomaConsumer Portfolio SpecialistConsumer ServicesCustom PHPCustomer CareCustomer ServiceCustomer Service RepresentativeCustomer-orientedEnglishEnglish CourseICDLLeaderLearning New SkillsManagmentMicrosoft OfficePresenterProblem SolverProgram ManagementProjectReadingRetailSalesSales And Support Team LeaderSupportSwimmingUKprosolutions.com

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Accounting systems

Accounting systems

: Intermediate

: Extreme - I love it!

:

1-3 years

Custom PHP

Custom PHP

: Little knowledge

: High

:

1-3 years

Fields of Expertise

Banking

Banking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Customer care

Customer care

: Intermediate

: Medium

:

Less than 1 year

Managment

Managment

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Presenter, Customer-oriented, Problem Solver

Online Presence

Facebook.com/mohaned.alaa3

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