Basic Info

Muhammed Korany

4 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Team Leader at Xceedcc

Experience Details

Team Leader

Customer Service/Support

Experienced (Non-Manager)

 Ensure quality of service to the highest standards.
 Utilize tools, resources and information to help CSR Team to perform effectively.
 Improve and enhance communication channels within the team to ensure adequate update of information and data.
 Monitor and enhance Team performance
 Provide feedback on CSR appraisal to Supervisors and generate CSRs performance reports.
 Coach and provide relevant feedback on team performance progress and ensure team satisfaction and development.


Company Details

Xceedcc (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.xceedcc.com

Nov 2011 to present (5 years 1 month)
Team Leader at Orange

Experience Details

Team Leader

Customer Service/Support

Experienced (Non-Manager)

Ensure quality of service to the highest standards.
Utilize tools, resources and information to help CSR Team to perform effectively.
Improve and enhance communication channels within the team to ensure adequate
update of information and data.
Monitor and enhance Team performance
Provide feedback on CSR appraisal to Supervisors and generate CSRs performance
reports.
Coach and provide relevant feedbac


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.orange.eg/en/

Apr 2016 to Oct 2016 (6 months)
Marketing Agent at ORIGIN

Experience Details

Marketing Agent

Marketing/PR/Advertising

Student

• Marketing any product on the largest fan base.
• Work to achieve the greatest possible profit through advertising of any product.
• Give all the details about the product to the public and which help to persuade him to buy it.


Company Details

ORIGIN

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Oct 2008 to Apr 2009 (6 months)

Achievements


Top Performance 4 Time in Xceed Contact Center Top 40 in Du telecommunication integration Company

Education

Bachelor's Degree in law

Education Details

Bachelor's Degree

law

Faculty of Law, Cairo university, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Law, Cairo university
2004 - 2008

Certifications

Certificate details

Sof Skill Trainer

May 2014

N/A

N/A

N/A

Xceed Contact Center

N/A

Training and Courses

Training/Course Details

Customer Service

Mar 2011

Grant Al-Kharafi

•Customer Service. •Communication skills in the field of business. •Writing skills in the field of business.

Training/Course Details

Soft Skills Trainer

Jan 2014

Xceed Contact Center

N/A

Training/Course Details

Soft Skills Trainer

May 2014

Du Telecommnication Integration Service

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCaligraphyClassic MusicCustomer ServiceCustomer Service SupportEnglishInteractiveInternetInternet ResearchItalianLawLeaderLinuxMarketingMarketing AgentMarketing And AdvertisingMicrosoft OfficeMicrosoft WordOffshoringOrangeOutsourcingPresenterPyrography ArtReadingSocialSof Skill TrainerSoft Skills TrainerSoft Sklls TrainingSupportSupportiveTeam LeaderTelecommunicationsVIP TeamXceedcc

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Internet Research

Internet Research

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Linux

Linux

: Beginner

: High

:

Less than 1 year

Fields of Expertise

VIP Team

VIP Team

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service Support

Customer Service Support

: Expert

: High

:

3-5 years

Soft Sklls Training

Soft Sklls Training

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Presenter, Social, Interactive, Supportive

Online Presence

https://www.linkedin.com/profile/preview?locale=en_US&trk=prof-0-sb-preview-primary-button

Like Muhammed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Muhammed's full profile and find more great talent and professionals to join your team.