Basic Info

Muhammed Morsi

1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Project Manager at Replica Translation Services

Experience Details

Project Manager

Writing/Editorial

Senior Management (e.g. VP, CEO)

In direct relationships with new and existing clients.
Negotiate about the prices, receiving and delivery deadlines.
Follow up with the team.


Company Details

Replica Translation Services

Alexandria, Egypt

1-10 employees

Writing and Editing, Translation and Localization

N/A

Feb 2016 to present (1 year 8 months)
Key Account Executive at Associated insurance Brokers

Experience Details

Key Account Executive

Operations/Management

Entry Level

N/A


Company Details

Associated insurance Brokers (multinational)

Alexandria, Egypt

1-10 employees

Insurance

http://www.ins-aic.com/

Aug 2016 to present (1 year 2 months)
Project Coordinator at Njo Business Agency

Experience Details

Project Coordinator

Administration, Human Resources

Experienced (Non-Manager)

o Assigning tasks and schedule control. o Arranging meetings and performing presentations.
o Keeping in close contact with key project members and decision makers.
o Organize team work and participate in performance review and document control.


Company Details

Njo Business Agency

Alexandria, Egypt

11-50 employees

Business Services - Other, Consulting Services, Human Resources

N/A

Feb 2017 to present (8 months)
HR committee Head (volunteer) at Alexandria Theater School

Experience Details

HR committee Head (volunteer)

Human Resources, Business Development, Training/Instructor

Experienced (Non-Manager)

o Assisting the Board Members to establish a policy to serve the main goal of the school.
o Marinating one structured organizational culture throughout different committees.
o Coordinating the recruitment process - Orientation & Onboarding and performing the Training & Development process through TOT programs.
o Maintaining administrative paper work (Staff, Volunteers & participants records - establishing Handouts – conduct the Evaluation Forms & Score Sheets….)


Company Details

Alexandria Theater School

Alexandria, Egypt

11-50 employees

Arts and Crafts , Entertainment , Fine Art

N/A

Aug 2017 to present (2 months)
Call Center Adviser at Vodafone UK

Experience Details

Call Center Adviser

Customer Service/Support, Quality

Entry Level

o Supporting British Customers with their billing difficulties.
o Resolving issues by finding alternative solutions, and escalating unresolved cases.
o Maintaining and improving quality through standards, guidelines and creativity.
o Enhancing Vodafone reputation through ownership and adding value to job accomplishments.
o Maintaining call center database by entering call brief into the system.


Company Details

Vodafone UK (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring

N/A

Sep 2015 to Dec 2015 (3 months)
Customer Care Representative at Jovitronix

Experience Details

Customer Care Representative

Customer Service/Support, Sales/Retail, Quality

Experienced (Non-Manager)

o Serving and dealing with clients and their complaints technical issues.
o Checking the devices fault status and writing them accurately on the receipt.
o Resolving customer complaints & problems aiming for customer satisfaction.
o Maintaining KPI.
o Taking and making calls to informed the clients about the maintenance status.
o Completing necessary project operation documentation.


Company Details

Jovitronix (multinational)

Alexandria, Egypt

11-50 employees

Consumer Services , Consumer Electronics

N/A

Oct 2014 to Apr 2015 (6 months)

Education

College Diploma in Human Resources

Education Details

College Diploma

Human Resources

the Arab Academy for Science and Technology, Egypt

Not specified

Passed: Organizational Behavior Recruitment and Selection Compensation and Benefits Ongoing: Labor Law Strategic Managment Training

I am enrolled in this diploma since August 2016.

the Arab Academy for Science and Technology
2016 - 2018 (Expected)
Bachelor's Degree in sociology

Education Details

Bachelor's Degree

sociology

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mubarak

Egypt

2007

B / Very Good / 75 - 85%

N/A

mubarak
2007

Certifications

Certificate details

Insurance Brokers training

Mar 2017

N/A

N/A

N/A

The Egyptian Financial Supervisory Authority

Certificate of passing insurance brokers training held by The Egyptian Financial Supervisory Authority.

Certificate details

Amadeus Ticketing training

Feb 2017

N/A

N/A

N/A

The Arab Academy for Science Technology

Amadeus system advanced training for flight booking.

Training and Courses

Training/Course Details

ICDL

Nov 2010

Alexandria University

N/A

Training/Course Details

HR Specialist

Nov 2013

EAAC

1- Setting strategic goals for the organization 2- Setting the action plan to execute the strategic goals of the organization 3- Setting the organization chart by Appling balance score card 4- Create Internal Procedures for the Organization. 5- Planning for Personnel Needs. 6- Doing Job Analysis (job descriptions and Job specifications) 7- Participating in building Effective and Fair compensation and benefits System . 8- manpower planning 9- Setting the annual recruitment plan . 10- Doing complete Recruitment & Hiring Process 11- Performance Management and Appraisal . 12- Preparing Training Needs Assessments(TNA 13- Management of Training Function. 14- Comprehensive Awareness about the Role of HR Officer as Strategic Partner.

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AdministrationAmadeus Ticketing TrainingArabicArts And CraftsAssociated Insurance BrokersBusinessBusiness DevelopmentBusiness Services - OtherCall Center AdviserComputer And TabletsComputer SkillsConsulting ServicesConsumer ElectronicsConsumer ServicesCustomer Care RepresentativeCustomer ServiceEditorialEnglishEntertainmentEntrepreneurFine ArtHRHR Committee HeadHR SpecialistHard WorkerHuman ResourcesICDLInsuranceInsurance BrokerageInsurance Brokers TrainingItalianJovitronixKey Account ExecutiveManagementMicrosoft OfficeMusicOffshoringOutsourcingPhotosProblem SolverProject CoordinatorProject ManagerQuality AssuranceQuality ControlRecruitmentRetailSalesSocialSociologySupportTeam PlayerTelecommunicationTelecommunicationsTranslatingTranslation And LocalizationTravelingTurkishVodafone UKWritingWriting And Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Advanced

: Advanced

: Advanced

: Intermediate

Turkish

Turkish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Telecommunication

Telecommunication

: Advanced

: Medium

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

1-3 years

Computer Skills

Computer Skills

: Intermediate

: High

:

3-5 years

Customer Service

Customer Service

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

1-3 years

translating

translating

: Advanced

: High

:

1-3 years

Recruitment

Recruitment

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Insurance Brokerage

Insurance Brokerage

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Problem Solver, Social, Entrepreneur, Team Player

Online Presence

https://www.linkedin.com/in/muhammed-hassan-631a7bb7?trk=nav_responsive_tab_profilehttps://www.facebook.com/muhammed.hassan.5@muhamedhassanhttps://about.me/muhammad-salem

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