Muhammed Ajmal

Alarm Monitoring Engineer

• Job Details:Monitored alerts from routers, switches, servers, and security appliances; created and prioritized incident tickets to reduce downtime and meet SLA targets. Troubleshot and diagnosed network issues, escalating critical incidents and resolving connectivity and configuration problems. Configured and maintained network devices such as routers, switches, and access points to ensure smooth operation and connectivity. Managed LogicMonitor devices, fine-tuning service instances and thresholds for optimal network performance. Supported change management by updating monitoring configurations and suppressing alerts during maintenance. Performed deployment activities in the network monitoring tool, including onboarding, configuration, and validation of network devices for accurate performance tracking. Collaborated with engineers and vendors to resolve complex network issues and restore service with minimal impact. Gained exposure to enterprise network security devices and practices, aligning with organizational information security protocols. Maintained detailed activity logs and progress reports to ensure structured and transparent support operations.