Muhammad Talha Baig

Relationship Manager

• Job Details:Acquired new business and referral clients through financial advisors and branch coordination. Proactively resolved client issues and maintained satisfaction by identifying needs early. Developed strong relationships through effective communication and tailored banking solutions.

Assistant Customer Support Manager

• Job Details:Managed customer onboarding and documentation for credit card and loan products. Ensured KYC compliance and resolved service issues with high efficiency. Boosted lead conversion through proactive support and personalized solutions.

Client Support Specialist

• Job Details:Supported enterprise clients (e.g., Adidas, Majid Al Futtaim, Apple). Resolved service issues and collaborated cross-functionally to maintain service quality. Monitored client satisfaction metrics and implemented feedback-driven improvements, contributing to a 15% increase in client retention. Managed high-volume client inquiries through CRM tools, ensuring timely resolution and maintaining SLA compliance.