Basic Info

Muhammad Abdul-Samiea

Less than 1 year

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Contact Center Representative at Teleperformance Egypt

Experience Details

Contact Center Representative

Customer Service/Support

Experienced (Non-Manager)

Primary Duties, Responsibilities and Requirements (include but not limited too)

• Responsible for all customer inquiries and questions

• Provide excellent customer service at all times

• Follow up to customer inquiries by taking specific action in a timely manner

• Troubleshoot equipment and system problems

• Problem solve to help customers resolve issues on first call

• Enters data from customers into various software programs

• Appropriately communicate with upset customers to resolve their inquiries

• Promote and offer products and services by consulting, gathering information, and evaluating customer needs

• Thrives as a team player in a fast-paced, high-energy, change-oriented environment

• Participates in additional training courses when needed

• Performs other related duties and assignments as required and as assigned by supervisor or manager

• Exercise retention efforts when appropriate

• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the Customer with the correct price plan when necessary


Position Qualifications

• Ability to use desktop computer system and hardware, e.g. mouse, keyboard

• Logical problem solving skills and ability to multi-task

• Proven oral and written communication skills consistent with our Testing

• Excellent command of the English language

• Must have availability to work various shifts influenced by current business needs.

• Ability to use Windows operating systems and navigate between various windows

• Ability to work under pressure

• Continuously demonstrate a high sense of urgency

• Must have a keen sense of attention to detail, taking the initiative.

• Possess a high level of Professionalism

• Proven experience in overcoming unexpected difficulties and using logical problem solving skills.

• Ability to understand and empathize with customer’s issues.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

https://www.teleperformance.com/en-us/egypt

Feb 2015 to present (1 year 10 months)
Marketing Consultant at XEROX Egypt - FDT

Experience Details

Marketing Consultant

Marketing/PR/Advertising , Sales/Retail

Entry Level

N/A


Company Details

XEROX Egypt - FDT (multinational)

Cairo, Egypt

11-50 employees

Electronics and Semiconductors

www.xerox.com

May 2014 to Feb 2015 (9 months)
Sales Representative at Garage Equipment Center (GEC)

Experience Details

Sales Representative

Sales/Retail

Entry Level

• Assisted all customers in a professional, courteous, reliable, attentive, honest and responsive manner.
• Identified customer needs and provides knowledgeable assistance to help customers select the products that serve their needs.
• Demonstrated the products' features and benefits to the customers.
• Conducted outbound follow-up calls to prospective and existing customers.


Company Details

Garage Equipment Center (GEC)

Cairo, Egypt

11-50 employees

Automotive

http://www.gecegy.com

Jan 2014 to Mar 2014 (2 months)
Customer Service Representative at Diwan Bookstore

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

• Ensured a high level of customer satisfaction by providing prompt service and responding to inquiries.
• Promoted additional services, raising customer awareness of the bookstore’s new releases and pricing.
• Created customers' accounts using retail management system (RMS).


Company Details

Diwan Bookstore

Cairo, Egypt

101-500 employees

Publishing and Printing, Paper and Forest Products , Broadcasting and Film

www.diwanegypt.com

Dec 2012 to Apr 2013 (4 months)

Achievements


- 40,000 L.E machines sales in the 3rd week in work.
- Assisted all customers in a professional, courteous, reliable, attentive, honest and responsive manner.
- Conducted outbound follow-up calls to prospective and existing customers.


- Completed a stocktaking in 4 days where it usually takes 7 days by concentrating on the task, working hard and overtime work.
- Greeted up to 20 Customers per day, building rapport and smooth communication with each one.
- Ensured a high level of customer satisfaction by providing prompt service and responding to inquiries.
- Raised the customers' awareness of the bookstore's new releases and prices.



Got excellent grade in the University for the following subjects: - Cost Accounting. - Accounting Systems. - Statistics. - Insurance. - Tax Accounting.

Education

BSc in Accounting

Education Details

BSc

Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Imbabah Military Secondary School

Egypt

2008

B / Very Good / 75 - 85%

N/A

Imbabah Military Secondary School
2008

Certifications

ICDL
Apr 2012

Certificate details

ICDL

Apr 2012

N/A

N/A

N/A

ECDL Foundation

N/A

Training and Courses

Training/Course Details

Retail Program

Apr 2014

Etijah Academy

N/A

Training/Course Details

Ministry of Communications and Information Technology (MCIT) Sales & Marketing Scholarship

Dec 2013

Knowledge

• Selling Smarter. • Business and Proposal Writing. • Understanding the Importance of Building Relationships for Success in Sales. • Dynamite sales presentations. • Practicing the marketing process. • Prospecting for leads. • Negotiation skills.

Training/Course Details

Career Directions

Sep 2013

Education for Employment (EFE).

N/A

Training/Course Details

Capacity building training program for graduates of Egyptian Universities and Institutes

Nov 2013

Career & Entrepreneurship Development Office (CEDO)

a. English language (3 levels of Business English Language). b. Passport to Success® (comprehensive skills package). c. Business writing Workshop. e. Diploma in Sales.

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAnalyticalArabicAutomotiveBroadcasting And FilmBusiness DevelopmentCapacity Building Training Program For Graduates Of Egyptian Universities And InstitutesCareer DirectionsCommunicatorComputer MaintenanceConsumer ServicesContact Center RepresentativeCustomer CareCustomer ServiceCustomer Service RepresentativeDrivingE-marketingElectronics And SemiconductorsEnglishFlexibleFootballHard WorkerHikingICDLInformation Technology (IT)InternetMarketingMarketing ConsultantMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMinistry Of Communications And Information Technology (MCIT) Sales & Marketing ScholarshipMoviesMusicPaper And Forest ProductsPersonal BrandingPizzaPublishing And PrintingRetailRetail ProgramSalesSales RepresentativeSocial MediaSupportSurfing InternetTeam PlayerTechnologyTeleperformance EgyptXEROX Egypt - FDT

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

Less than 1 year

Computer Maintenance

Computer Maintenance

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Social Media

Social Media

: Intermediate

: High

:

Less than 1 year

Information Technology (IT)

Information Technology (IT)

: Intermediate

: High

:

Less than 1 year

Sales

Sales

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Customer Care

Customer Care

: Intermediate

: High

:

Less than 1 year

Retail

Retail

: Intermediate

: High

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Marketing

Marketing

: Beginner

: Medium

:

Less than 1 year

E-marketing

E-marketing

: Beginner

: Medium

:

Less than 1 year

Microsoft Access

Microsoft Access

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Personal Branding

Personal Branding

: Beginner

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Beginner

: Little

:

Less than 1 year

Key Skills

Analytical, Communicator, Hard worker, Flexible / Adaptive, Team Player

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