Basic Info

Muhammad ElShahed

14 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Tour operator at Hammock Tours

Experience Details

Tour operator

Tourism/Travel

Manager

arrange packages for honeymooners to unique destinations around the world.
• arrange and sell tailor made packages FIT clients.
• Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• Dealing with customer inquiries and aiming to meet their expectations to be satisfied.
• Selling travel products and tour packages.
• Dealing with disciplinary matters and customer complaints


Company Details

Hammock Tours

Cairo, Egypt

11-50 employees

Travel and Tourism

N/A

Feb 2016 to present (1 year 1 month)
Public relation officer at Arab organization for administrative development (League of Arab States)

Experience Details

Public relation officer

Administration, Customer Service/Support, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

• Reserving hotel rooms & transfers for VIP (Consultants, Doctors and Ministers) members of the organization.
• Meeting VIP members (Consultants, Doctors and Ministers) of the organization and assist them in the airport.
• Getting visas belong to the members of the organization.
• Reserving air tickets for the members of the organization through Amadeus system.
• Arranging the itinerary of the members in the Arabic country during the conferences.


Company Details

Arab organization for administrative development (League of Arab States) (multinational)

Cairo, Egypt

101-500 employees

Government, Higher Education , Management Consulting

http://www.arado.org.eg/en/

Feb 2010 to Dec 2012 (2 years 10 months)
Tour operator at SAM TOURS

Experience Details

Tour operator

Customer Service/Support

Experienced (Non-Manager)

• Meeting customers & selling trips.
• Reserving hotel rooms & transfers for the customers in Saudi Arabia.
• Getting visas belong to the customers.
• Reserving air tickets.


Company Details

SAM TOURS

Cairo, Egypt

51-100 employees

Travel and Tourism

N/A

Jul 2007 to Jul 2009 (2 years)
Tour operator at SAM TOURS

Experience Details

Tour operator

Customer Service/Support

Experienced (Non-Manager)

• Meeting customers & selling trips.
• Reserving hotel rooms & transfers for the customers in Saudi Arabia.
• Getting visas belong to the customers.
• Reserving air tickets.


Company Details

SAM TOURS

Cairo, Egypt

51-100 employees

Travel and Tourism

N/A

Jul 2007 to Jul 2009 (2 years)
Tour leader at SAM TOURS

Experience Details

Tour leader

Customer Service/Support

Experienced (Non-Manager)

• Meeting & assisting the guest in the airport.
• Handling the check in & check out hotel for the guest.
• Reserving the restaurants for the guest.
• Solving any problem facing the guest & serving them.


Company Details

SAM TOURS

Sharm el-Sheikh, Egypt

51-100 employees

Travel and Tourism

N/A

Jul 2005 to Jul 2006 (1 year)
Excursion In-charge at SAM TOURS

Experience Details

Excursion In-charge

Customer Service/Support

Experienced (Non-Manager)

• Writing the lists of pick up hotels for the tour leaders.
• Handling the info-meeting for the tour leaders.
• Putting the program tour for excursions.
• Reserving restaurants ,busses (boats in case the excursion needed)
• Signing contracts with the suppliers of the excursions
• Following up the tour leaders during the excursion and fix any problem could face them.
• Reporting the manager about the tour leader's sales reports.


Company Details

SAM TOURS

Hurghada, Egypt

51-100 employees

Travel and Tourism

N/A

Jul 2004 to Jul 2005 (1 year)
Tour leader at SAM TOURS

Experience Details

Tour leader

Customer Service/Support

Experienced (Non-Manager)

• Meeting & assisting the guest in the airport.
• Handling the check in & check out hotel for the guest.
• Reserving the restaurants for the guest.
• Solving any problem facing the guest & serve them.


Company Details

SAM TOURS

Hurghada, Egypt

51-100 employees

Travel and Tourism

N/A

Jul 2003 to Jul 2004 (1 year)
Sales representative & visa in-charge at SAM TOURS

Experience Details

Sales representative & visa in-charge

Customer Service/Support

Experienced (Non-Manager)

• Meeting customers& selling trips.
• Reserving hotel rooms &transfers for the customers in Europe.
• Getting visas belong to the customers.


Company Details

SAM TOURS

Cairo, Egypt

51-100 employees

Travel and Tourism

N/A

Jul 2002 to Jul 2003 (1 year)

Achievements


Seeking a challenging position and a career that enables me to enhance my personal skills and my public relations through a professional organization with opportunities for growth.

Education

Bachelor's Degree in literature (Philosophy English)

Education Details

Bachelor's Degree

literature (Philosophy English)

Cairo University, Egypt

C / Good / 65 - 75%

Philosophies and Religions

N/A

Cairo University
1999 - 2003
Licentiate of literature in literature-Philosophy

Education Details

Licentiate of literature

literature-Philosophy

Cairo University, Egypt

C / Good / 65 - 75%

Philosphy

N/A

Cairo University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Muhammadeya experimental school

Egypt

1999

B / Very Good / 75 - 85%

N/A

Muhammadeya experimental school
1999

Training and Courses

Training/Course Details

Basic Business Skills Acquisition (BBSA) Program

Aug 2008

NEW HORIZON

• Business English. • Business writing. • Presentation skills. Extra sessions for accounting, Financial, Sales- Marketing and human resource management

Training/Course Details

Amadeus System

Dec 2008

Amadeus company

Air ticket system for reserving air tickets online system.

Training/Course Details

Travel agent's representative's skills development program (SDP)

Jan 2009

European Union & the Egyptian travel agents association

Course included: • Communication skills. • Solving problems. • Presentation skills.

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Last update 10 days ago.

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Profile Skills and Keywords

AccountingAdaptiveAdministrationAmadeus SystemArab Organization For Administrative Development (League Of Arab States)Basic Business Skills Acquisition (BBSA) ProgramBrand StretchingBusiness FairsBusiness-orientedCustomer ServiceEnglishExcursion In-chargeFlexibleFood ServicesGovernmentHard WorkerHigher EducationHospitalityHuman ResourcesLiterature (Philosophy English)Literature-PhilosophyManagementManagement ConsultingMeetingsMicrosoft OfficeMusicPlannerProblem SolverPublic Relation OfficerRussianSales Representative & Visa In-chargeSejour SystemSupportTour LeaderTour OperatorTourismTravelTravel Agent's Representative's Skills Development Program (SDP)Travel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Amadeus System

Amadeus System

: Advanced

: Extreme - I love it!

:

1-3 years

Sejour System

Sejour System

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

management

management

: Beginner

: Medium

:

3-5 years

accounting

accounting

: Little knowledge

: Little

:

1-3 years

Human Resources

Human Resources

: Little knowledge

: Little

:

1-3 years

Key Skills

Planner, Business-oriented, Hard worker, Problem Solver, Flexible / Adaptive

Online Presence

https://www.facebook.com/muhammad.f.shahed

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