Basic Info

Muhammad Emam

1 year

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Call Center Representative at Raya Contact Center

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

• Handle more than 50 Customers per a day.

• Collect their data and organize it in excel.


Company Details

Raya Contact Center (multinational)

Maadi, Cairo, Egypt

101-500 employees

Computer and Network Security , Transportation, Consumer Services

N/A

Jan 2016 to Mar 2016 (2 months)
UI/UX Designe at Tree CU (student activity)

Experience Details

UI/UX Designe

Creative/Design/Art

Student

Participate in 4 months learning design theory and spend more than 30 hours with a team to establish a new mobile application.


Company Details

Tree CU (student activity)

Cairo, Egypt

N/A

Jan 2015 to Apr 2015 (3 months)
Graphic Designer Member at Update CU (student activity)

Experience Details

Graphic Designer Member

Creative/Design/Art

Student

- Assigned from 2 to 3 to be a team leader on a team which is responsible for social media design.

- Participate in design online magazine


Company Details

Update CU (student activity)

Cairo, Egypt

N/A

Aug 2014 to Feb 2015 (6 months)
HR Team Member at Update CU (student activity)

Experience Details

HR Team Member

Human Resources

Student

- Attended from 2 to 3 meetings during the week and made reports to my head

- Interviewed more than 60 people in total 20 hours| Collect and Classify data for more than 200 people, contact and follow up with them

- Responsible for more than 15 performance appraisal and profiles of members during the year


Company Details

Update CU (student activity)

Cairo, Egypt

N/A

Sep 2013 to Jun 2014 (9 months)
HR Delegate at Update CU (student activity)

Experience Details

HR Delegate

Human Resources

Student

- Participate for 4 months in learning Human resources management and implement it during sessions and presentations.

- Participate with my colleagues in organizing and event about HRM principles.


Company Details

Update CU (student activity)

Cairo, Egypt

N/A

Feb 2013 to Jun 2013 (4 months)

Achievements


One of the best trainee in my batch


one of the Best 3 HR members in Update CU for exceeding the numbers of interviews and delivered valuable reports



One of Th best delegates in HR council


Become one Of the best 100 students at the college level in Cairo university

Education

BSc in Accounting / Finance

Education Details

BSc

Accounting / Finance

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elorman secondary school

Egypt

2011

B / Very Good / 75 - 85%

N/A

Elorman secondary school
2011

Training and Courses

Training/Course Details

Insurance

Jul 2014

Misr Insurance Company

Participated in 1 month training program supported accounting department in preparing payroll sheet and classify computerized data.

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Profile Skills and Keywords

AccountingAccounting / FinanceCall Center RepresentativeCommunicatorComputer And Network SecurityConsumer ServicesCreativeCustomer ServiceDesignEnglishExcel For AccountiongFinanceGraphic Designer MemberHR DelegateHR Team MemberHuman Resource ManagmentHuman ResourcesInsuranceLearningMicrosoft ExcelMicrosoft OfficeOrganizerP&L AnalysisPersistentPlanningQuora WebsiteRaya Contact CenterReadingSupportSupportiveTeam PlayerTransportationTravelingUI/UX Designe

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Excel For Accountiong

Excel For Accountiong

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Accounting / Finance

Accounting / Finance

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Human Resource Managment

Human Resource Managment

: Intermediate

: Little

:

Less than 1 year

Key Skills

Communicator, Organizer, Persistent, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/mohamedsayedemamhttps://www.facebook.com/MuhammdSayed

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