Basic Info

Muhammad Emam

1 year

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Call Center Representative at Raya Contact Center

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

- Training Period from 10/1/2016 till 23/2/2016
Product Knowledge

- On the floor from 25/2/2016 till 31/3/2016
I Joined The Team and Answered The Customer's Questions and Satisfied Them


Company Details

Raya Contact Center (multinational)

Maadi, Cairo, Egypt

101-500 employees

Computer and Network Security , Transportation, Consumer Services

N/A

Jan 2016 to Mar 2016 (2 months)
UI/UX Designe at Tree CU (student activity)

Experience Details

UI/UX Designe

Creative/Design/Art

Student

I've learned:

- How to Design the Layout of Mobile Applications, Wire framing,
Prototyping, Visual Design and Analytics.

- How to Make the Application More User Friendly to Attract the User
to Use the Application.


Company Details

Tree CU (student activity)

Cairo, Egypt

N/A

Jan 2015 to Apr 2015 (3 months)
Graphic Designer Member at Update CU (student activity)

Experience Details

Graphic Designer Member

Creative/Design/Art

Student

I'm Responsible for Any Printable Designs Needed for Update Events,
Recruitment and Ads.
Ex: (Banners, Brochure, IDs, Magazine, Newsletter)


Company Details

Update CU (student activity)

Cairo, Egypt

N/A

Aug 2014 to Feb 2015 (6 months)
HR Team Member at Update CU (student activity)

Experience Details

HR Team Member

Human Resources

Student

I Was Responsible For Preparation Profiles For Other Members, MOM (Minutes of Meeting) and Performance Appraisal


Company Details

Update CU (student activity)

Cairo, Egypt

N/A

Sep 2013 to Jun 2014 (9 months)
HR Delegate at Update CU (student activity)

Experience Details

HR Delegate

Human Resources

Student

I Was Join Them To learn Much More About Human Resource Management


Company Details

Update CU (student activity)

Cairo, Egypt

N/A

Feb 2013 to Jun 2013 (4 months)

Achievements


One of the best trainee in mu batch


Became one of the best members in Community and In Update General




participated in organizing an event to apply what we learn about HRM, Leadership And Time Management


Become one Of the best 100 students at the college level in Cairo university

Education

BSc in Accounting / Finance

Education Details

BSc

Accounting / Finance

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elorman secondary school

Egypt

2011

B / Very Good / 75 - 85%

N/A

Elorman secondary school
2011

Training and Courses

Training/Course Details

Insurance

Jul 2014

Misr Insurance Company

N/A

Training/Course Details

Customer Service

Feb 2016

Raya Contact Center

Training Focused on Product Knowledge, Handler the customer and How satisfied him/her

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

Accounting / FinanceAdaptiveAdobe IllustratorAdobe IndesignAdobe PhotoshopAnalyticalArabicCall Center RepresentativeComputer And Network SecurityConsumer ServicesCreativeCustomer ServiceDesignEnglishFlexibleGraphic DesignGraphic Designer MemberHR DelegateHR Team MemberHard WorkerHuman Resource ManagementHuman ResourcesInsuranceLearningMicrosoft OfficePlannerQuora WebsiteRaya Contact CenterReadingSupportTeam PlayerTransportationTravelingUI/UX Designe

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: Extreme - I love it!

:

Less than 1 year

Adobe Indesign

Adobe Indesign

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

Human Resource Management

Human Resource Management

: Intermediate

: High

:

1-3 years

Customer service

Customer service

: Beginner

: High

:

Less than 1 year

Accounting / Finance

Accounting / Finance

: Beginner

: High

:

Less than 1 year

Graphic Design

Graphic Design

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Planner, Hard worker, Flexible / Adaptive, Team Player

Online Presence

https://eg.linkedin.com/in/mohamedsayedemamhttps://www.facebook.com/MuhammdSayed

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