Muhammad Ehab

Tele Sales Representative

• Job Details:Initiated contact with existing and potential customers to introduce and promote product and service offerings. Acquired in-depth knowledge of products and services to effectively address customer inquiries and concerns. Tailored solutions to meet customer needs and preferences, driving sales and customer satisfaction. Collaborated with the sales team to convert prospects into leads and achieve sales targets. Maintained an updated customer database and tracked key performance indicators (KPIs) to measure performance. Documented sales activities and achievements, contributing to ongoing improvement strategies.

Customer Support Representative

• Job Details:Provided high-quality assistance to customers via phone calls, emails, and internet chats. Identified and addressed customer needs, offering appropriate services and solutions. Escalated unresolved issues to supervisors and collaborated to resolve them efficiently. Adapted to changing priorities and handled multiple tasks effectively in a fast-paced environment.