Basic Info

Mohamed wahdan

4 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical support at Raya contact center

Experience Details

Technical support

Customer Service/Support

Entry Level


Job profile:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

RESPONSIBILITIES:
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Company Details

Raya contact center (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Consumer Services

www.rayacc.com

Dec 2015 to present (1 year)
System administer at Wahdan consult

Experience Details

System administer

IT/Software Development

Entry Level

The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.


Company Details

Wahdan consult

Zagazig city, Egypt

11-50 employees

Construction - Industrial Facilities and Infrastructure

na

Dec 2014 to Dec 2015 (1 year)
Autocad draftsman at Wahdan consult

Experience Details

Autocad draftsman

Engineering - Telecom/Technology

Experienced (Non-Manager)

Job profile:

The AutoCAD Operator is responsible for the daily design document preparation of commercial, retail, municipal, and various other civil design projects. The underlying focus of the AutoCAD Operator should be providing the most comprehensive and accurate construction documents feasible in the time allocated.

RESPONSIBILITIES:
The specific responsibilities of the AutoCAD Operator include, but are not limited to, the following:
• Perform the preparation of civil construction documents in keeping with the firm’s design philosophy. That philosophy is to provide the client not only what is necessary from a permitting standpoint, but also to provide the client with a set of documents which will allow the successful bidder to construct the project efficiently and with minimal changes in scope of work.
• Integration and detailed understanding of multiple key factors should be considered during the course of design.


Company Details

Wahdan consult

sharqia, Egypt

11-50 employees

Engineering Services

NA

May 2014 to Dec 2014 (7 months)
Sales Representative at Tedata

Experience Details

Sales Representative

Sales/Retail

Experienced (Non-Manager)

Responsible for daily sales and sales reports


Company Details

Tedata

sharqia, Egypt

1-10 employees

Consumer Services

na

Dec 2012 to Jun 2014 (1 year 6 months)
Pharmacy Sales at Saly Pharmacy

Experience Details

Pharmacy Sales

Medical/Healthcare

Experienced (Non-Manager)

Responsible for daily sales and sales reports


Company Details

Saly Pharmacy

sharqia, Egypt

1-10 employees

Medical Devices and Supplies

NA

Jan 2012 to Nov 2012 (10 months)

Education

computer science in network

Education Details

computer science

network

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zagazig Military School

Egypt

2011

B / Very Good / 75 - 85%

N/A

Zagazig Military School
2011

Training and Courses

Training/Course Details

Computer-aided design (CAD)

Oct 2015

HI-Q

N/A

Training/Course Details

Mastering visual c#

Nov 2012

yat

N/A

Training/Course Details

Vital power

Jan 2012

itep

N/A

Training/Course Details

Fast reading & super memory

Feb 2012

ITEP

N/A

Training/Course Details

Creative thinking

Feb 2012

ITEP

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicAutoCAD 2DAutocad DraftsmanBusiness DevelopmentComputer-aided Design (CAD)Construction - Industrial Facilities And InfrastructureConsumer ServicesCreative ThinkingCustomer ServiceEngineering ServicesEnglishFast Reading & Super MemoryGeneral Life Science And Religion Books)Going OutHandles StressITInternetLeaderMastering Visual C#MedicalMedical Devices And SuppliesMicrosoft WindowsMicrosoft WordNegotiatorNetworkNetworksOpen Places (beachPark)Pharmacy SalesPlannerRaya Contact CenterReading (HistoryRetailSalesSales RepresentativeSoftware DevelopmentSupportSystem AdministerTechnical AnalysisTechnical SupportTo Be With Friends And FamilyVital PowerWatching National Geographic Or Cars Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

3-5 years

AutoCAD 2D

AutoCAD 2D

: Intermediate

: High

:

1-3 years

Fields of Expertise

Networks

Networks

: Advanced

: Extreme - I love it!

:

Less than 1 year

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

Less than 1 year

sales

sales

: Advanced

: High

:

3-5 years

Key Skills

Analytical, Leader, Planner, Negotiator, Handles Stress

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