Basic Info

Mohamed Tawfik

4 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Infrastructure Engineer at Emerging Markets Payments

Experience Details

IT Infrastructure Engineer

IT/Software Development

Experienced (Non-Manager)

■ Installing, Configuring and Administering Physical/Virtual Infrastructure
✔ Installing and Configuring XEN And VMware Components
✔ Provisioning Virtual Machines
✔ Configuring High availability Techniques
✔ Advanced Virtual Networking Configuration

■ Configuring and Administering Storage Area Network (SAN) Components
✔ Administering brocade fabric switches
✔ LUN Provisioning Using NetApp , EMC2, HP EVA, Storage Arrays
✔ Configuring Hosts and Mapping Using Mentioned Arrays

■ Designing Responsibilities
✔ Creating High Level Design Documents for SAN and Virtual Infrastructure
✔ Collecting information about Design Factors for Future Projects
✔ Creating Logical Designs for All Infrastructure Components
✔ Creating Physical Designs and hardware mapping for technologies solutions
✔ Creating Implementation Plans for Future Projects

■ Configuring and Administering Server Hardware Infrastructure
✔ Configuring Rack Servers and Blades
✔ Configuring Enclosures On board Admin Bays
✔ Configuring Virtual Interconnects for Enclosure external Connectivity
✔ Configuring SAN Switches\fiber Channel bays
✔ Configuring Blade Server Profiles and ILO Administration
✔ Blade OS Installation using ILO

■ Monitoring Duties
✔ Configuring PRTG Servers to Monitor Data Center Devices
✔ Providing L2 Support to Service desk team in case of sensor failure
✔ Providing Recommendations to other teams based on Monitoring system outputs


Company Details

Emerging Markets Payments (multinational)

Cairo, Egypt

501-1000 employees

Banking

www.emp-group.com

Jan 2016 to present (1 year 6 months)
IT Technical support Engineer at Emerging markets payments

Experience Details

IT Technical support Engineer

IT/Software Development

Entry Level

EMP End users:

-Install and configure Computer Systems within agreed policies/procedures, diagnose hardware/software, Operating system, applications and network faults.
- Deployment of operating system updates and security.
- Resolve and correct problems, incidents and providing resolution either over the phone or face to face in a timely and efficient manner or escalating if necessary to the appropriate team then following up incidents and closing request after making sure of affected staff satisfaction.

EMP Clients:

-Provide 1st line support on monitoring and maintaining network connections (Leased line, Internet, Sonema Network connections) between EMP and all clients.
- Provide 1st line support to users while responding to inquiries related to application problems, recording incidents and providing resolution.
- Provide clients with updates, status reports, and information via Ticketing system, email, or phone.
- Generate daily reports for open cases on JIRA (ticketing system) to ensure following them up.


Company Details

Emerging markets payments (multinational)

cairo., Egypt

501-1000 employees

Banking

www.emp-group.com

Mar 2013 to Jan 2016 (2 years 10 months)
Customer serice representative (intern) at Vodafone

Experience Details

Customer serice representative (intern)

Customer Service/Support

Student

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Engineering Services

www.vodafone.com.eg

Jun 2008 to Sep 2008 (3 months)

Achievements


-Re-designed the whole network monitoring solution (Paessler's PRTG network monitoring tool).
-implemented a disaster recovery site for migration purpose.


Introducing a new way for handling some internal technical challenges through an effective time plane


Education

BSc in communication Engineering

Education Details

BSc

communication Engineering

Modern Academy for engineering and technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy for engineering and technology
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

omar ebn abd el aziz experemental language school

Egypt

2006

A / Excellent / 85 -100%

N/A

omar ebn abd el aziz experemental language school
2006

Certifications

Certificate details

Vmware Certified Associate-Datacenter Virtualization

Jun 2015

N/A

N/A

16651939-86B2-3F2DFAD9B1DC

VMware

N/A

Training and Courses

Training/Course Details

LINUX OS

Mar 2014

Linux Plus

Linux admin 1 operating system

Training/Course Details

CCNAX

Mar 2014

Networkers

Cisco Certified Network Associate

Training/Course Details

EMC2 VNX5400

Feb 2016

EMC2 Premises

N/A

Training/Course Details

VMware Site Recovery Manager

Aug 2016

Global knowledge

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBankingBrocade SAN SwitchesCCNAXCiscoCommunication EngineeringCommunicatorCustomer Serice RepresentativeCustomer ServiceEMC2 Recover Point ApplianceEMC2 VNX 5400 StorageEMC2 VNX5400Emerging Markets PaymentsEngineering ServicesEnglishFlexibleFrenchHPHP Proliant Blades\Rackmount ServersHard WorkerITIT Infrastructure EngineerIT Technical Support EngineerInitiativeLINUX OSLinuxMicrosoft OfficeMicrosoft WindowsMonitoring (PRTG Network Monitoring Tool)MusicPresenterSerenitySoftware DevelopmentSupportTechnical AnalysisTechnical TroubleshootingVMWareVMware Site Recovery ManagerVirtualization Technologies (VMware)Vmware Certified Associate-Datacenter VirtualizationVodafoneWatching MoviesWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

1-3 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

1-3 years

VMWare

VMWare

: Advanced

: High

:

1-3 years

HP

HP

: Advanced

: High

:

1-3 years

Cisco

Cisco

: Intermediate

: Medium

:

1-3 years

Linux

Linux

: Beginner

: High

:

Less than 1 year

Windows Server 2008

Windows Server 2008

: Beginner

: High

:

1-3 years

Fields of Expertise

HP Proliant Blades\Rackmount servers

HP Proliant Blades\Rackmount servers

: Advanced

: High

:

1-3 years

EMC2 VNX 5400 Storage

EMC2 VNX 5400 Storage

: Advanced

: High

:

1-3 years

Virtualization Technologies (VMware)

Virtualization Technologies (VMware)

: Advanced

: Extreme - I love it!

:

1-3 years

Monitoring (PRTG network monitoring tool)

Monitoring (PRTG network monitoring tool)

: Advanced

: Extreme - I love it!

:

1-3 years

technical troubleshooting

technical troubleshooting

: Advanced

: Extreme - I love it!

:

1-3 years

Brocade SAN Switches

Brocade SAN Switches

: Intermediate

: High

:

1-3 years

EMC2 recover point appliance

EMC2 recover point appliance

: Intermediate

: High

:

1-3 years

Key Skills

Communicator, Hard worker, Presenter, Initiative, Flexible / Adaptive

Online Presence

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