Maggi Sameh Beshai

Customer service consultantFull Time

• Job Details:- Replying to all inquires via phone , emails or whatsapp . - Handling all customers' inquires and solving any issues related after sales. -Deliver their contracts and arrange all their instalments and payments. Helping them in choosing the perfect solution for them. Serve Walk-in customers and provide full information and advice. Manage and meet customer expectations Sustain high customer satisfactory service level Provide excellent customer service for cash clients . Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them. Ensure customer satisfaction at all times Handle and close all requests. Handle all cash customers payments. Handle all outstanding reports and close the related cases on daily basis. Close pending cases on a timely manner. Ensure timely resolution of customer complains to retain customers Contribute to meeting the annual/quarterly cash targets.