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Maggi Sameh Beshai

Customer services and call center agent

Sidi Bishr, Alexandria, Egypt

Work Experience

  • Bancassurance Specialist Alex BankFull Time

    Metlife

    Feb 2022 - Present -3 yrs, 5 months

    Egypt , Alexandria

    • Job Details:Bancassurance Specialist at Alex bank
  • Public Relations SpecialistFull Time

    Alexandria Co. For pharmaceuticals & chemical industries

    Feb 2020 - Present -5 yrs, 5 months

    Egypt , Alexandria

    • Job Details:Develop PR campaigns and media relations strategies Collaborate with internal teams (e.g. marketing) and maintain open communication with senior management Edit and update promotional material and publications (brochures, videos, social media posts etc.) Prepare and distribute press releases Organize PR events (e.g. open days, press conferences) and serve as the company’s spokesperson Seek opportunities for partnerships, sponsorships and advertising Address inquiries from the media and other parties Track media coverage and follow industry trends Prepare and submit PR reports Manage PR issues
  • Financial plannerFull Time

    Allianz Egypt

    Jan 2019 - Present -6 yrs, 6 months

    Egypt , Alexandria

    • Customer service consultantFull Time

      Solik for Real Estate & investments

      Sep 2016 - Sep 2018 -2 yrs

      Egypt , Alexandria

      • Job Details:- Replying to all inquires via phone , emails or whatsapp . - Handling all customers' inquires and solving any issues related after sales. -Deliver their contracts and arrange all their instalments and payments. Helping them in choosing the perfect solution for them. Serve Walk-in customers and provide full information and advice. Manage and meet customer expectations Sustain high customer satisfactory service level Provide excellent customer service for cash clients . Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them. Ensure customer satisfaction at all times Handle and close all requests. Handle all cash customers payments. Handle all outstanding reports and close the related cases on daily basis. Close pending cases on a timely manner. Ensure timely resolution of customer complains to retain customers Contribute to meeting the annual/quarterly cash targets.
    • Education

      • Bsc in Guiding department

        Alexandria University (ALEXU)

        Jan 2006 - Jan 2010 - 4 yr

      • High School - Thanaweya Amma

        Suzanne mubarak

        Jan 2006 

      Skills

      • Microsoft Word
      • Microsoft Powerpoint
      • Internet
      • Ticketing
      • Customer Service
      • Call Center
      • Customer Service
      • Presentation Skills
      • Data Entry
      • Sales
      View More

      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • Italian

        Advanced

      Training & Certifications

      • Multi media scholarsgip

        Iti alex training center·2010
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