Basic Info

Ahmed El Kady

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Account Manager at Arabjobs.com

Experience Details

Account Manager

Business Development

Entry Level

• Building long term relationships with existing, as well as, new clients.
• Building industry knowledge through communication and research.
• Arranging and participating in face to face meetings with the customer.
• Ensuring that customer requests are responded to in an accurate and timely manner.
• Working with production support to ensure that future demands can be accommodated.
• Help the business meet sales and revenue goals.
• Ensure that information posted on website is up to date, accurate and monitored.
• Assist in the production of external communications.
• Negotiation and planning for short and long term subscriptions.
• Develop creative solutions for existing clients, as well as pursue new clientele opportunities.
• Building partnerships, earning trust, managing pipeline, prospecting, networking, negotiating contract terms, and enhancing brand awareness.
• Identifying and developing new and existing accounts.
• Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account.
• Responds to all inquiries, cancellation requests, and sales requests within specified time frame.
• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization.
• Building market position by locating, developing, defining, negotiating, and closing business relationships.
• Locating and proposing potential business deals by contacting potential partners; discovering and exploring opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
•Produce and monitor accurate and clear forecasting.


Company Details

Arabjobs.com

Cairo, Egypt

11-50 employees

Business Services - Other

Arabjobs.com

Jul 2016 to present (5 months)
Freelance Recruiter at Confidential

Experience Details

Freelance Recruiter

Human Resources

Entry Level

• Attracts applicants by placing job advertisements; using newsgroups and job sites.
• Determines applicant qualifications by interviewing applicants; analyzing responses; comparing qualifications to job requirements.
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.


Company Details

Confidential

Egypt

More than 1000 employees

Telecommunications

N/A

May 2016 to present (7 months)
Marketing Specialist at X-Market

Experience Details

Marketing Specialist

Marketing/PR/Advertising

Entry Level

N/A


Company Details

X-Market

Cairo egypt, Egypt

1-10 employees

Marketing and Advertising, Market Research , Business Services - Other

XMARKET-eg.com

Sep 2016 to present (3 months)
Public Relations at ADMIN (student activity)

Experience Details

Public Relations

Media/Journalism/Publishing, Marketing/PR/Advertising

Student

• Facilitating and Create relations between ADMIN and other people outside Cairo University (VIPs, NGO is …etc.).
• Providing media coverage for all the events (TV & magazines)
• Providing key speakers if needed for all events.
• Providing places to distribute the magazine
• Providing publicity in local & international media (magazine, radio & TV)
• Handling booths outside the faculty to demonstrate the events.
• Providing halls to ADMIN events.
• Managing all relations with Cairo University administration.
• Managing all relations with other student organizations in Cairo University.
• Ushering in Cairo University and dealing with public
• Definition ADMIN to all students and explain the events in ADMIN within the university for students.


Company Details

ADMIN (student activity)

Giza, Egypt

https://www.facebook.com/ADMIN.CU.EG

Feb 2016 to May 2016 (3 months)
Customer Care Representative at Orange

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

N/A


Company Details

Orange (multinational)

6 October, Giza, Egypt

More than 1000 employees

Telecommunications

www.orange.com

Jan 2016 to Apr 2016 (3 months)
Customer Care Agent at Vodafone

Experience Details

Customer Care Agent

Customer Service/Support

Entry Level

• Providing customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact
• Applying FCR concept for all customer’s inquires
• Handle and retain all the customer’s complaints within the SLA
• Communicating effectively with all departments of Vodafone to resolve customer problems and request when needed
• Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Dec 2014 to Nov 2015 (11 months)

Education

BA in Commerce

Education Details

BA

Commerce, Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2013 - 2017 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El King fahd

Egypt

2013

A / Excellent / 85 -100%

N/A

El King fahd
2013

Training and Courses

Training/Course Details

Successful Negotiation: Essential Strategies and Skills University of Michigan

Sep 2016

University of Michigan (Coursera.com)

(1) Prepare: Plan Your Negotiation Strategy (2) Negotiate: Use Key Tactics for Success (3) Close: Create a Contract (4) Perform and Evaluate: The End Game

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Last update 6 days ago.

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Profile Skills and Keywords

Account ManagerAccountingAdaptiveArabicBusinessBusiness DevelopmentBusiness Services - OtherCRMCommerceCustomer Care AgentCustomer Care RepresentativeCustomer ServiceEnglishFlexibleFreelance RecruiterHuman ResourcesJournalismLeaderMarket ResearchMarketingMarketing And AdvertisingMarketing SpecialistMediaMicrosoft AccessMicrosoft ExcelNegotiatorOrangePublic RelationsPublishingSalesSocialSuccessful Negotiation: Essential Strategies And Skills University Of MichiganSupportTeam PlayerTelecommunicationsVodafoneVolunteering

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CRM

CRM

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Access

Microsoft Access

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Leader, Negotiator, Flexible / Adaptive, Social, Team Player

Online Presence

www.LinkedIn.com/in/mrahmedelkadyhttps://www.facebook.com/kokaelkady

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