Basic Info

Moustafa Gheith

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Generalist at Speed Ahmed Hassan (FMCG)

Experience Details

HR Generalist

Human Resources

Experienced (Non-Manager)

Responsibilities:
- Recruitment and Selection:
 It includes selecting efficient candidates by passing through the phases of CV screening, Phone interviews, and face to face interviews.
 Making sure that there are no gaps in any of the departments of the company and always be ready for backups.
 Do the sourcing activities periodically and collecting data for white and blue collars.
 Make the orientation session for the new hires and inform them about their job duties and responsibilities
 Do the Auditing on the job applications and database.
 Do the exit interviews with resigned employees.
 Prepare daily and weekly reports for (candidates database, exit interviews, Gap Tracking, and current headcount with names (
 Follow up on the benefits plan and receive employees' feedback and complains to make sure that a healthy work environment is provided.


Company Details

Speed Ahmed Hassan (FMCG) (multinational)

Mansoura, Egypt

501-1000 employees

FMCG

N/A

Dec 2015 to present (1 year)
HR Specialist at CTC Academy

Experience Details

HR Specialist

Human Resources

Entry Level

 Leading the team of customer care and sales.
 Has full delegation for managing the five branches.
 Maintains personnel files in compliance with applicable legal requirement
 Keeps employee records up-to-date by processing employee status changes.
 Maintains listing of approved Foundation positions along with assigned salary grade levels.
 Maintains budget spreadsheet that includes salaries, payroll taxes and fringe allowances
 Assists in hiring process by coordinating job posting online, reviewing resumes, performing telephone interviews and reference checks.


Company Details

CTC Academy

Cairo, Egypt

N/A

Education

N/A

Mar 2014 to Dec 2015 (1 year 9 months)
HR Specialist and Quality officer (Part Time) at United Worldwide

Experience Details

HR Specialist and Quality officer (Part Time)

Human Resources

Experienced (Non-Manager)

I worked there as a consultant in a temporary job where I did the following:
- Put the terms, policies and procedures of the company and explain it to employees and train them and motivate them to work.
 Carry out and monitor the internal auditing on all departments and divisions to ensure
the application of these procedures.
 Improve and develop the quality procedures and models currently in place in the company that not inconsistent with the overall objective of the laws and regulations.
 The issuance of rules and regulation relating to these procedures and follow up their
implementation.
 Participating in staff and workers in the Forums assess the performance of their application.
 Follow up response to the complaints received regarding the product after conducting
the necessary tests and investigations.
 Periodic reporting the achievements and failures to senior management.


Company Details

United Worldwide

Cairo, Egypt

51-100 employees

Manufacturing

N/A

Jul 2015 to Nov 2015 (4 months)
Call Center Representative at ECCO contact center

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

 Handling customers’ complaint.
 Replying to customers inquiries.
 Reporting to my managers.
 Dealing with Siebel system and BMS.


Company Details

ECCO contact center

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Aug 2013 to Mar 2014 (7 months)
Call Center Representative at Mansoura Information Systems

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

 Handling customers’ complaint.
 Replying to customers inquiries.
 Reporting to my managers.
 Dealing with Siebel system and BMS.


Company Details

Mansoura Information Systems

Mansoura, Egypt

N/A

Education

N/A

Jan 2013 to Aug 2013 (7 months)

Achievements


I started working as a CSR then I got promoted to be an HR specialist within few months


I was a consultant at this company and I was hired to put a system so that the whole company would follow.


Education

Pre-Master in Media Department

Education Details

Pre-Master

Media Department, Public Relation

Mansoura University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Mansoura University
2011 - 2013
BA in Media

Education Details

BA

Media, Public Relations

Mansoura University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Mansoura University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Hoda and Al noor Islamic Language School

Egypt

2006

B / Very Good / 75 - 85%

Iiterature department

Al Hoda and Al noor Islamic Language School
2006

Certifications

Certificate details

Human Resources diploma

Jan 2016

N/A

N/A

N/A

AAST

N/A

Certificate details

Human Resources diploma

Nov 2014

N/A

N/A

N/A

CTC Academy

N/A

Training and Courses

Training/Course Details

Labor Law Workshop

Nov 2015

Human Capital Community

N/A

Training/Course Details

Conversational English course

Aug 2013

Berlitz and New Horizon Training Center

N/A

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Profile Skills and Keywords

ArabicCall Center RepresentativeCommunicatorConversational English CourseCustomer ServiceEducationEnglishFMCGHR FunctionsHR GeneralistHR SpecialistHR Specialist And Quality Officer (Part Time)Hard WorkerHuman DevelopmentHuman ResourcesHuman Resources DiplomaInternetInternet ResearchLabor Law WorkshopLeaderManufacturingMediaMedia DepartmentMicrosoft OfficeMicrosoft OutlookMicrosoft WindowsPlannerProblem SolverPublic RelationPublic RelationsRecruitmentSelectionSpeed Ahmed Hassan (FMCG)SupportTelecommunicationsWork Ethics

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

3-5 years

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

3-5 years

Selection

Selection

: Expert

: Extreme - I love it!

:

3-5 years

Human Development

Human Development

: Expert

: Extreme - I love it!

:

3-5 years

HR Functions

HR Functions

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Communicator, Hard worker, Problem Solver

Online Presence

https://eg.linkedin.com/in/moustafa-gheith-29621a99https://www.facebook.com/SaMoGheith?fref=ts

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