Basic Info

Mostafa Elsayed

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Workforce senior analyst at Wasla Outsourcing

Experience Details

Workforce senior analyst

Customer Service/Support, Human Resources

Experienced (Non-Manager)

N/A


Company Details

Wasla Outsourcing

Egypt

More then 1000 employees

Consumer Services

N/A

Jun 2012 to present (4 years 6 months)
Workforce Manger at First serviecs

Experience Details

Workforce Manger

Customer Service/Support

Manager

N/A


Company Details

First serviecs (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

First

Jul 2013 to present (3 years 5 months)
Workforce senior analyst at Wasla Outsourcing

Experience Details

Workforce senior analyst

Quality

Manager

N/A


Company Details

Wasla Outsourcing

Egypt

N/A

Outsourcing/Offshoring

N/A

Jun 2012 to present (4 years 6 months)
Workforce Forecaster Specialist at Raya Contact Center

Experience Details

Workforce Forecaster Specialist

Customer Service/Support

Manager

N/A


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Apr 2014 to present (2 years 8 months)
Outsourcing speicialist at Pepesico egypt

Experience Details

Outsourcing speicialist

Human Resources

Experienced (Non-Manager)

N/A


Company Details

Pepesico egypt

Cairo, Egypt

More than 1000 employees

Food and Beverage Production

N/A

Mar 2015 to May 2015 (2 months)
Workforce Analyst at Wasla Outsourcing

Experience Details

Workforce Analyst

Quality

Experienced (Non-Manager)

N/A


Company Details

Wasla Outsourcing

Egypt

N/A

Outsourcing/Offshoring

N/A

Aug 2011 to Jan 2012 (5 months)

Achievements


• Devolved new tool using Excel to calculate Agents Adherence per intervals.
• Help our Operation to achieve our client Vodafone targets capacity score and answered calls per intervals 13 months on Raw.
• Design an effective Hiring plan for Vodafone Project.
• Provide more than150 Workforce Training hours.
• Set Plan to save our clients demands with the country security situation , specially our Company locate near to Ithadia Place.
• Wasla certified COPC twice.


• Participate in Establish a new Account with first services “Mobinil Data Validation”.
• Establish a decent Intraday Sheet.
• Maintain agents Performance to meet our Clint targets.
• Set Smart schedule to be able to Achieve Clint request with the Curfew.
• Set Plan meet client demands and agents demands with unstable security situation.
• Set Seating Plan to can minimize seats with save client demands on target.



Education

Bachelor's Degree in Law

Education Details

Bachelor's Degree

Law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Masr Algdeda

Egypt

2004

C / Good / 65 - 75%

N/A

Masr Algdeda
2004

Training and Courses

Training/Course Details

Workforce

Aug 2013

Mobinil

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalAnalytical SkillsArabicCCpulceCommunicatorConsumer ServicesCustomer ServiceEnglishFirst ServiecsFoodFood And Beverage ProductionFootballForecastingHiring PlanHuman ResourcesLawLeaderMicrosoft ExcelMicrosoft OfficeMitleNatgeoOffshoringOutsourcingOutsourcing SpeicialistPerformance AnalysisPlannerPlanningProblem SolverQuality AssuranceQuality ControlRaya Contact CenterSchedulingSupportWorkforceWorkforce AnalystWorkforce Forecaster SpecialistWorkforce MangerWorkforce Senior Analyst

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Fluent

: Fluent

Tools and Technologies

CCpulce

CCpulce

: Expert

: Extreme - I love it!

:

1-3 years

Mitle

Mitle

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Performance analysis

Performance analysis

: Expert

: Extreme - I love it!

:

3-5 years

Scheduling

Scheduling

: Expert

: Extreme - I love it!

:

1-3 years

Hiring Plan

Hiring Plan

: Expert

: Extreme - I love it!

:

1-3 years

Analytical Skills

Analytical Skills

: Expert

: Extreme - I love it!

:

3-5 years

Planning

Planning

: Advanced

: High

:

1-3 years

Forecasting

Forecasting

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Planner, Communicator, Problem Solver

Online Presence

http://www.linkedin.com/profile/view?id=305511131&trk=nav_responsive_tab_profilehttps://www.facebook.com/sasa.falconxx

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