Basic Info

Moustafa Nour Elden

5 years

Ajman, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

SOC Engineer at Etisalat UAE

Experience Details

SOC Engineer

IT/Software Development

Experienced (Non-Manager)

• Monitor a wide variety of Fixed network services and systems that including (Internet, Voice, and IPTV) and ensuring that KPIs and OLA process for each service.
• Monitoring Internet traffic (e.g. bandwidth utilization up to EMIX-Core, Latency and packet loss up to EMIX Peering links, DNS response time...).
• Monitoring the Customer's Complaints and Call Queue.
• Trouble ticket generation and follow up with concerned sections.
• Follow-up the Planned & Unplanned outages and Network Activities and report any performance degradation.
• Provide timely response to all incidents, outages and performance alerts.
• Categorize issues for escalation to appropriate technical teams.
• Support multiple technical teams in 24 x 7 environment operational environment with high uptime acquirements.
• Document all actions in accordance with standard company policies and procedures.


Company Details

Etisalat UAE (multinational)

United Arab Emirates

N/A

Computer Networking , Computer and Network Security

Etisalat.ae

Jul 2013 to present (3 years 5 months)
Technical Support at Etisalat Egypt

Experience Details

Technical Support

Customer Service/Support

Entry Level

N/A


Company Details

Etisalat Egypt

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

N/A

Aug 2010 to Apr 2010 (4 month)

Education

Bachelor's Degree in Communications and Electronics

Education Details

Bachelor's Degree

Communications and Electronics

Mansoura University, Egypt

C / Good / 65 - 75%

N/A

N/A

Mansoura University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Sadat

Egypt

2006

A / Excellent / 85 -100%

N/A

Al Sadat
2006

Certifications

CCNA
Mar 2010

Certificate details

CCNA

Mar 2010

N/A

N/A

N/A

Cisco

N/A

CCNP
Aug 2013

Certificate details

CCNP

Aug 2013

N/A

N/A

N/A

Cisco

N/A

CCDP
Jul 2016

Certificate details

CCDP

Jul 2016

N/A

N/A

N/A

Cisco

N/A

Training and Courses

Training/Course Details

MCSA

Dec 2015

Self study

N/A

Training/Course Details

VMware VSphere 6 ESX

Aug 2016

Self Study

N/A

Training/Course Details

CCNA Data Center

Oct 2015

Self Study

N/A

Training/Course Details

CCNA Voice

Apr 2015

Self Study

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalysisAnalyticalBGPCCDPCCNACCNA Data CenterCCNA VoiceCCNPCactiCommunications And ElectronicsComputer And Network SecurityComputer NetworkingCreativeCustomer ServiceE-commerceEnglishEtisalat UAEHard WorkerITInternetLinuxMCSANexusOPSFRoutersSOC EngineerSoftware DevelopmentSupportSupportiveSwitchesTeam PlayerTechnical SupportUPMVMware VSphere 6 ESXWindows Server 2012

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

uPM

uPM

: Expert

: Extreme - I love it!

:

1-3 years

Cacti

Cacti

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2012

Windows Server 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Nexus

Nexus

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Linux

Linux

: Intermediate

: High

:

1-3 years

Fields of Expertise

Routers

Routers

: Expert

: Extreme - I love it!

:

3-5 years

Switches

Switches

: Expert

: Extreme - I love it!

:

3-5 years

Analysis

Analysis

: Expert

: Extreme - I love it!

:

3-5 years

OPSF

OPSF

: Expert

: Extreme - I love it!

:

1-3 years

BGP

BGP

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Creative, Team Player, Supportive

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