Moustafa Essa

Continuous Improvement Manager at Amazon

Maadi, Cairo, Egypt
  • Customer Service
  • Operations Management
  • BPO
  • Customer Care
  • Customer Success

Work Experience

Continuous Improvement ManagerFull Time

Amazon

July 2021 - Present • 2 yrs, 9 months

Sr. Manager Client SolutionsFull Time

HeroLeads

November 2019 - March 2020 • 4 months

Enquiries and Reporting ManagerFull Time

British Council

September 2015 - November 2019 • 4 yrs, 2 months

Assistant Store Manager CairoFull Time

Azadea Group

November 2014 - November 2015 • 1 yr

Education

  • BA in Accounting and Business/Management

    Thebes AcademyJan 2004 to Jan 2009 · 5 Years

Achievements

• Best Team Performance for 2011 Jun Quarter as Team Manager. • Best Team Performance for 2013 Jan Quarter as Account Manger. • Managed Employee Development for SW Team. • Chosen as Nesting Manager for W Team. • Created Nesting Official Scorecard for SW account. • Consistent TOP 1 Rank Globally across Sutherland (Windsor and Clark) for 6 months consistently.

Skills

Tools and Fields of Expertise

  • Customer Service
  • Operations Management
  • BPO
  • Customer Care
  • Customer Success
  • Customer Support

Languages

  • Arabic

    Fluent

  • English

    Fluent

Training & Certifications

  • Lead 200

    Sutherland Global Services·2012

  • Leading vs Management

    Sutherland·2012

  • 6 sigma training

    Sutherland Global Services·2012

  • Lead 100 Course

    Sutherland Global Services·2011
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