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Moustafa EssaCoronavirus • Immediate Start

Sr. Manager Client Solutions

Cairo, Egypt
  • Customer Service
  • Telecommunication
  • Operations Management
  • Account Management
  • Business Analytics

Work Experience

  • Sr. Manager Client Solutions at HeroLeads

    Nov 2019 to Mar 2020 · 4 Months
  • Operations Manager at Azadea Group

    Dec 2018 to Nov 2019 · 11 Months
  • Enquiries and Reporting Manager at British Council

    Sep 2015 to Dec 2018 · 3 Years 3 Months
  • Assistant Store Manager Cairo at Azadea Group

    Nov 2014 to Nov 2015 · 1 Year

Education

  • BA in Accounting and Business/Management

    Thebes Academy - Egypt 2004 to 2009 · 5 Years

Achievments

• Best Team Performance for 2011 Jun Quarter as Team Manager. • Best Team Performance for 2013 Jan Quarter as Account Manger. • Managed Employee Development for SW Team. • Chosen as Nesting Manager for W Team. • Created Nesting Official Scorecard for SW account. • Consistent TOP 1 Rank Globally across Sutherland (Windsor and Clark) for 6 months consistently.

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Skills
Tools and Fields of Expertise

  • Customer Service
  • Telecommunication
  • Operations Management
  • Account Management
  • Business Analytics
  • BPO
  • Relationship Management
  • Customer Care
  • Data Analytics
  • Reporting
  • Digital Marketing

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • Lead 200

    Sutherland Global Services · 2012
  • Leading vs Management

    Sutherland · 2012
  • 6 sigma training

    Sutherland Global Services · 2012
  • Lead 100 Course

    Sutherland Global Services · 2011
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