Moustafa Shanaa

Bar Attendant

• Job Details:Provided exceptional customer service to a high-volume venue, resulting in increase in customer satisfaction. Trained new hires on customer service best practices and techniques. Maintained consistent drink quality and taste.

Barista/Waiter

• Job Details:Provided personalized coffee recommendations to customers based on their taste preferences. Adhered to health and safety regulations and guidelines, ensuring compliance with local and national standards. Developed and maintained relationships with regular customers to enhance their coffee shop experience.

Barista/Waiter

• Job Details:Managed a high-volume restaurant during peak hours, maintaining consistency in quality and speed of service. Successfully resolved customer complaints with a positive and empathetic approach, resulting in increased customer satisfaction and loyalty. Consistently maintained a clean and organized work environment.