Basic Info

Mahmoud Moussa

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CCR Enterprise Network Complaint Managment at Vodafone

Experience Details

CCR Enterprise Network Complaint Managment

Customer Service/Support

Experienced (Non-Manager)

Job Description: -
Receiving Internal & External complaints
Verifying according technology criteria
Follow up with technology team all cases


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2014 to present (2 years 11 months)
Customer Care Specialist (M.N.C EU) Enterprise at Vodafone

Experience Details

Customer Care Specialist (M.N.C EU) Enterprise

Customer Service/Support

Experienced (Non-Manager)

Job Description: -
Handling Authorized Persons of Multi-National Companies (Inquiries & Problems)


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2013 to Nov 2014 (1 year)
Sales Specialist at TE Data

Experience Details

Sales Specialist

Customer Service/Support

Experienced (Non-Manager)

Job Description: -
Selling & Up selling TE Data Services & Products for customer by phone.


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

N/A

Oct 2012 to Oct 2013 (1 year)
Customer Care at Vodafone

Experience Details

Customer Care

Customer Service/Support

Experienced (Non-Manager)

Job Description: -
Handling Vodafone Customers (Core & Med)


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2012 to Jul 2012 (4 months)

Achievements


I have a very good Communication Skills such as (Good Listener, friendly, calm, Persuading, Giving advice, Making recommendations, like to help people, Handling, focus with the customer to understand him very well, I have the ability to work in team work and the most Important thing is satisfy the customer). I have a very good skill in Computer and Internet.

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2005 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Khedwaya

Egypt

2005

B / Very Good / 75 - 85%

N/A

El Khedwaya
2005

Certifications

Certificate details

IT Essential PC Hardware & Software v4

May 2012

N/A

N/A

N/A

Cisco Egypt

N/A

Certificate details

IT Essential PC Hardware & Software v5

Jun 2013

N/A

N/A

N/A

Cisco Egypt

N/A

Certificate details

Cisco Certified Network Associate (CCNA)

Aug 2016

1000 out of 1000

N/A

(CSCO13040303)

Cisco

N/A

Training and Courses

Training/Course Details

CCNA Cloud

Dec 2017

Eng. Ahmed Nabil's Center

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicCCNA CloudCCR Enterprise Network Complaint ManagmentCisco Certified Network Associate (CCNA)CommunicatorComputerCustomer CareCustomer Care Specialist (M.N.C EU) EnterpriseCustomer ServiceCustomer-orientedE-commerceEnglishIT Essential PC Hardware & Software V4IT Essential PC Hardware & Software V5InternetLanguagesNegotiatorNetworkProblem SolverReadingSalesSales SpecialistSupportSupportiveTelecommunicationsTravelingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Fields of Expertise

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Network

Network

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Sales

Sales

: Intermediate

: High

:

1-3 years

Key Skills

Communicator, Negotiator, Customer-oriented, Problem Solver, Supportive

Online Presence

linkedin.com/in/mahmoud-moussa-849326116https://www.facebook.com/M.Moussa13https://twitter.com/MMoussa1988

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