Mougamadousaidou Nourahamad

Logistic Manager

• Job Details:Supported the sales department by providing real-time logistics updates, helping to reduce customer inquiries and escalations by 30%. Directed 1PL logistics fulfillment operations, improved delivery efficiency by 70% and achieved 99% on time shipments. Worked with multi-functional groups in order to eliminate inefficiencies across the supply chain, and 35% gains in productivity ensued. Coordinated and managed planning for goods receipt, reduced processing time by 40% through workflow optimization. Prepared sales and delivery reports to support business reviews and customer follow-ups, enabling data-driven decisions for repeat orders.

Logistic Operation

• Job Details:Handled high-volume inbound and outbound customer calls, resolving logistics-related inquiries and proactively coordinating delivery schedules, contributing to a 20% improvement in service efficiency and customer satisfaction. Coordinated MSR-based launch and tracking of orders, improving order precision by 30% and reducing delay. Demonstrated empathy, patience, and strong communication skills, fostering positive customer relationships. Utilized MS Excel for tracking, reporting, and analyzing customer service metrics, with proficiency in formulas and data organization.

Intern as Technician

• Job Details:Created detailed service reports and maintained follow-ups with clients, improving customer engagement by 25%. Delivered clear explanations of technical issues to customers, increasing service satisfaction and trust. Engaged with clients daily, building communication skills and boosting repeat business interest. Collaborated with senior technicians to troubleshoot and resolve complex electrical and mechanical faults.