Basic Info

Mahmoud Bondok

8 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

E-commerce customer service at CitrussTV

Experience Details

E-commerce customer service

Customer Service/Support

Experienced (Non-Manager)

- Responsible to finalize online orders
- Follow the paid online orders via mail with customers to ensure smooth delivery.
- Check for stock availability of the products on website and ensure there is correct update on them.
- Refund for customers if needed and check the payment process for the orders.
- Make outbound calls with customers if needed to confirm their orders.


Company Details

CitrussTV

Dubai, United Arab Emirates

51-100 employees

Marketing and Advertising

www.citrusstv.com

May 2016 to Aug 2016 (3 months)
Customer service Representative at CitrussTV

Experience Details

Customer service Representative

Customer Service/Support

Experienced (Non-Manager)

• Answering calls from customers.
• Provide the customers with Customer service help about using product or solving products or delivery issues.
• Sending Emails to follow with the cases that needs customer service.
• Co-ordinate between different parties and divisions to ensure customer satisfaction.
• Finish the tasks asked by the team leader over the day and make sure it’s done properly.


Company Details

CitrussTV

Dubai, United Arab Emirates

N/A

Marketing and Advertising

www.citrusstv.com

May 2015 to Apr 2016 (11 months)
Sales Agent at CitrussTV

Experience Details

Sales Agent

Sales/Retail

Entry Level

• Answering calls from customers.
• Provide the customers with info about the products.
• Helping the customers with every need they have.
• Trying to close the sale with them.


Company Details

CitrussTV

Dubai, United Arab Emirates

51- 100 employees

Marketing and Advertising

www.citrusstv.com

Sep 2014 to Apr 2015 (7 months)
Customer service Representative at RTA

Experience Details

Customer service Representative

Customer Service/Support

Experienced (Non-Manager)

• Answering calls from customers.
• Making a new reservation or follow up.
• Handling issues at reservations.
• Transfer the calls to the other depts. when needed.


Company Details

RTA

Dubai, United Arab Emirates

101-500 employees

Transportation

Www.RTA.ae

Apr 2014 to Aug 2014 (4 months)
Customer service Representative at Google Educational Center

Experience Details

Customer service Representative

Customer Service/Support

Experienced (Non-Manager)

• Preparing Copies of books.
• Handling issues at place.
• Maintaining a small scale web.
• Handling software issues.
• Typing, Data Entry & translating.


Company Details

Google Educational Center

Mansoura, Egypt

1-10 employees

Education

N/A

Feb 2013 to Jan 2014 (11 months)

Achievements


I have been doing my job in a right way that qualified me to handle Emails & Social & E-commerce orders later


I was getting the best quality every week for handling customer and calls in a proper way


Education

Bachelor’s Degree, Accounting and Finance in Accounting & Finance

Education Details

Bachelor’s Degree, Accounting and Finance

Accounting & Finance

Mansoura University, Egypt

C / Good / 65 - 75%

- Accounting & Finance - Economy - Math - Law

N/A

Mansoura University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Meet Al Amel High school

Egypt

2003

A / Excellent / 85 -100%

N/A

Meet Al Amel High school
2003

Certifications

ICDL
Jan 2013

Certificate details

ICDL

Jan 2013

N/A

N/A

N/A

Mansoura University

N/A

Training and Courses

Training/Course Details

• Success Triple “Smart goal, Learning Skills, and Achievements Skills”

May 2008

Mansoura Science & Technology Institution for consulting and training

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Accounting & FinanceAdaptiveAdobe PhotoshopArabicBusiness DevelopmentComputerCustomer ServiceCustomer Service RepresentativeData EntryE-commerce Customer ServiceEducationEnglishFlexibleGamesHTMLHandles StressHard WorkerHelping OthersICDLIT SoftwareInternetLeaderMarketing And AdvertisingMicrosoft OfficeMicrosoft OutlookMoviesReadingRetailSalesSales AgentSeriesesSocialSocial MediaSupportTransportationWeb Design Success Triple Smart Goal, Learning Skills, And Achievements Skills

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Intermediate

: Little

:

1-3 years

HTML

HTML

: Beginner

: Extreme - I love it!

:

1-3 years

Web Design

Web Design

: Beginner

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Data Entry

Data Entry

: Expert

: Extreme - I love it!

:

3-5 years

IT Software

IT Software

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Beginner

: Little

:

1-3 years

Social Media

Social Media

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Flexible / Adaptive, Social, Handles Stress

Online Presence

    https://ae.linkedin.com/in/mahmoud-kamel-863a7792https://www.facebook.com/Mahmoud.k.Bondok

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