Basic Info

Mohamed Mohamed

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Regional Customer care Agent at Orbit showtime network

Experience Details

Regional Customer care Agent

Customer Service/Support

Experienced (Non-Manager)

As Custoemr Service ( March 12 - Feb 14 )
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Take payment information and other pertinent information such as addresses and phone numbers.
Assist with placement of orders, refunds, or exchanges.

As Revenue :
Calling CMs offering them Upgradind the service.
Swap and merge projects
Calling CST. who canceled there service trying to retain them again


Company Details

Orbit showtime network

6 October, Egypt

N/A

Entertainment

www.osn.com

Mar 2012 to present (4 years 9 months)
Revenue at Orbit Showtime network

Experience Details

Revenue

Customer Service/Support

Experienced (Non-Manager)

As Custoemr Service ( March 12 - Feb 14 )
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Take payment information and other pertinent information such as addresses and phone numbers.
Assist with placement of orders, refunds, or exchanges.

As Revenue :
Calling CMs offering them Upgradind the service.
Swap and merge projects
Calling CST. who canceled there service trying to retain them again


Company Details

Orbit Showtime network

October, Egypt

501-1000 employees

Media Production

www.osn.com

Feb 2014 to present (2 years 10 months)

Achievements


Customer service agent from March 2012 till present in a multinational CO. Then i was promoted to the retention team in the same co

Education

Diploma in Human Recourses

Education Details

Diploma

Human Recourses

AUC, Egypt

Not specified

Strategic management Recruitment & Placement Training and Development Course & Compensation and Benefits Course Employee Relations and Labor Law Course & HRIS & Final Graduation Project

N/A

AUC
2015 - 2017 (Expected)
Accounting in Accounting

Education Details

Accounting

Accounting

Faculty of commerce english section cairo university, Egypt

Not specified

Accounting Marketing Business strategy Purchasing sales Law Organizational research Organizational Behavior Math 1 ,2 Economics Banking International trade

N/A

Faculty of commerce english section cairo university
2010 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dar Al hannan

Egypt

2009

A / Excellent / 85 -100%

N/A

Dar Al hannan
2009

Certifications

Certificate details

starting EDM at AUC

Dec 2014

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicB2BCommunicatorCustomer ServiceEnglishEntertainmentHard WorkerHuman RecoursesLeaderMedia ProductionMicrosoft ExcelMoviesMusicOrganizerRegional Customer Care AgentRevenueStarting EDM At AUCSupportSupportiveTraveling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

B2B

B2B

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

Revenue

Revenue

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Organizer, Supportive

Online Presence

https://www.facebook.com/mohammed.r.mohammed.9

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