Basic Info

Mohamed Taha

6 years

Giza Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Contact Center Manager at Teleperformance Egypt

Experience Details

Contact Center Manager

Customer Service/Support

Manager

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring

www.teleprformance.com.eg

Jul 2015 to present (2 years)
Assistant Contact Center Manager at Teleperformance Egypt

Experience Details

Assistant Contact Center Manager

Customer Service/Support

Manager

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.teleprformance.com.eg

Apr 2014 to Jul 2015 (1 year 3 months)
Operations Supervisors at Tele[erformance

Experience Details

Operations Supervisors

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Tele[erformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.teleperformance.com.eg

Oct 2011 to Apr 2014 (2 years 6 months)
Contact Center Representative at Teleperformance

Experience Details

Contact Center Representative

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.teleperformance.com.eg

Dec 2010 to Nov 2011 (11 months)

Education

Bachelor's Degree in English Litrature

Education Details

Bachelor's Degree

English Litrature

Bani swef university, Egypt

C / Good / 65 - 75%

Novels Drama Poetry Psychology Teaching Methods

N/A

Bani swef university
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al nile secondary school

Egypt

2004

A / Excellent / 85 -100%

N/A

al nile secondary school
2004

Training and Courses

Training/Course Details

Profit and Loss

Nov 2011

Teleperformance Egypt

I use the knowledge I gained on daily basis at work

Training/Course Details

Team Management

Dec 2011

Teleperformance Egypt

N/A

Training/Course Details

Project Management Professional

Oct 2015

CAMPUS Egypt

PMP preparation course

Training/Course Details

Inbound Supervision

Feb 2012

Teleperformance Egypt

Managing Service Level, Back Office and different LOBs

Training/Course Details

How to Handle difficult People

Mar 2012

Teleperformance Egypt

N/A

Training/Course Details

Time Management

Apr 2012

Teleperformance Egypt

N/A

Training/Course Details

Analytical Thinking

Jul 2012

Teleperformance Egypt

N/A

Training/Course Details

Advanced Excel

Dec 2012

Teleperformance Egypt

N/A

Training/Course Details

Presentation Skills

Mar 2013

Teleperformance Egypt

N/A

This profile is outdated!
Last update more than 12 months ago.

Jobseeker photo

Profile Skills and Keywords

Advanced ExcelAnalyticalAnalytical ThinkingArabicAssistant Contact Center ManagerCRMClient RelationContact Center ManagerContact Center RepresentativeCustomer SatisfactionCustomer ServiceEnglishEnglish LitratureHow To Handle Difficult PeopleInbound SupervisionLeaderMicrosoft OfficeOffshoringOperations SupervisorsOutsourcingOutsourcing / OffshoringPlannerPresentation SkillsPresenterProblem SolverProfit And LossProject Management ProfessionalSupportTeam ManagementTele[erformanceTeleperformanceTeleperformance EgyptTime ManagementTravelingWorking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

CRM

CRM

: Advanced

: High

:

5-7 years

Fields of Expertise

outsourcing / Offshoring

outsourcing / Offshoring

: Expert

: Extreme - I love it!

:

5-7 years

client relation

client relation

: Expert

: Extreme - I love it!

:

1-3 years

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Planner, Presenter, Problem Solver

Online Presence

Public Profilehttps://eg.linkedin.com/in/muhammed-ragaee-b8ba1751

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