Basic Info

Mohamed Taha

6 years

Giza Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Contact Center Manager at Teleperformance Egypt

Experience Details

Contact Center Manager

Customer Service/Support

Manager

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

N/A

Outsourcing/Offshoring

www.teleprformance.com.eg

Jul 2015 to present (1 year 5 months)
Assistant Contact Center Manager at Teleperformance Egypt

Experience Details

Assistant Contact Center Manager

Customer Service/Support

Manager

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.teleprformance.com.eg

Apr 2014 to Jul 2015 (1 year 3 months)
Operations Supervisors at Tele[erformance

Experience Details

Operations Supervisors

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Tele[erformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.teleperformance.com.eg

Oct 2011 to Apr 2014 (2 years 6 months)
Contact Center Representative at Teleperformance

Experience Details

Contact Center Representative

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

www.teleperformance.com.eg

Dec 2010 to Nov 2011 (11 months)

Education

Bachelor's Degree in English Litrature

Education Details

Bachelor's Degree

English Litrature

Bani swef university, Egypt

C / Good / 65 - 75%

Novels Drama Poetry Psychology Teaching Methods

N/A

Bani swef university
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al nile secondary school

Egypt

2004

A / Excellent / 85 -100%

N/A

al nile secondary school
2004

Training and Courses

Training/Course Details

Profit and Loss

Nov 2011

Teleperformance Egypt

I use the knowledge I gained on daily basis at work

Training/Course Details

Team Management

Dec 2011

Teleperformance Egypt

N/A

Training/Course Details

Project Management Professional

Oct 2015

CAMPUS Egypt

PMP preparation course

Training/Course Details

Inbound Supervision

Feb 2012

Teleperformance Egypt

Managing Service Level, Back Office and different LOBs

Training/Course Details

How to Handle difficult People

Mar 2012

Teleperformance Egypt

N/A

Training/Course Details

Time Management

Apr 2012

Teleperformance Egypt

N/A

Training/Course Details

Analytical Thinking

Jul 2012

Teleperformance Egypt

N/A

Training/Course Details

Advanced Excel

Dec 2012

Teleperformance Egypt

N/A

Training/Course Details

Presentation Skills

Mar 2013

Teleperformance Egypt

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Advanced ExcelAnalyticalAnalytical ThinkingArabicAssistant Contact Center ManagerCRMClient RelationContact Center ManagerContact Center RepresentativeCustomer SatisfactionCustomer ServiceEnglishEnglish LitratureHow To Handle Difficult PeopleInbound SupervisionLeaderMicrosoft OfficeOffshoringOperations SupervisorsOutsourcingOutsourcing / OffshoringPlannerPresentation SkillsPresenterProblem SolverProfit And LossProject Management ProfessionalSupportTeam ManagementTele[erformanceTeleperformanceTeleperformance EgyptTime ManagementTravelingWorking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

CRM

CRM

: Advanced

: High

:

5-7 years

Fields of Expertise

outsourcing / Offshoring

outsourcing / Offshoring

: Expert

: Extreme - I love it!

:

5-7 years

client relation

client relation

: Expert

: Extreme - I love it!

:

1-3 years

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Planner, Presenter, Problem Solver

Online Presence

Public Profilehttps://eg.linkedin.com/in/muhammed-ragaee-b8ba1751

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