Basic Info

Mostafa Salah el Din

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

It Specialist at Teleperformance

Experience Details

It Specialist

IT/Software Development, Installation/Maintenance/Repair, Engineering - Telecom/Technology

Experienced (Non-Manager)

• Responsible for maintaining and installing computer networks based around
• Manage Active Directory, for permissions over shared folders and users & security groups
• System Center Configuration Manager Overview ( SCCM )
• Managing VLANS on cisco switches
• Managing DHCP & webserver
• Managing Port Security
• Managing CMS & Nice application
•Managing SCCM 2012 (System Center Configuration Manager)
• Knowledge of Cisco IP communicator & ICRS
• Provide Logical or physical support
• Managing Citrix Xenapp
• Maintaining maximum availability of supported services for users.
• High Experience in AVAYA IP telephony systems.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

https://www.teleperformance.com/en-us/egypt

Mar 2015 to present (1 year 9 months)
System Admin at Teleperformance

Experience Details

System Admin

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.teleperformance.com

Jan 2016 to present (11 months)
Technical Support Engineer at Daralmimar (DMG) Constructions

Experience Details

Technical Support Engineer

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

• Installing Windows XP , Windows 7 and Windows 8
• Installing Standard Applications for Almimar as well as (MS Office 2010, AutoCAD2009, SAP, Primavera,
Time Sheet)
• Create and close tickets on Intranet Ticket System (Intranet Web Application)
• Installing and configuring print service( Local Print and Network Print)
• Installing MS Office 2007 and Office 2010 and troubleshooting.
• Installing and configuring MS Outlook Mail client and troubleshooting.
• Network troubleshooting (Configure RGs for C 5 & C 6 – Configure Nodes – Troubleshooting Network
Cables by Tester)
• Support to all users for Software and Hardware problems.
• Well-known of Active Directory, Event Viewer, Team Viewer
• Documentations (Assets, inventory and Access form)


Company Details

Daralmimar (DMG) Constructions

Cairo, Egypt

101-500 employees

Construction - Industrial Facilities and Infrastructure

http://www.dmg.com.eg/

Jul 2014 to Feb 2015 (7 months)
Backup Engineer at Qsource

Experience Details

Backup Engineer

IT/Software Development, Customer Service/Support

Entry Level

Undertake all IT equipment installations, configuration, and maintenance according to vendors
Documentations , best business practices and company procedures.
Ensure the environment for IT equipment is secured and maintained within manufacturers
Specifications and in accordance with the outsourced company IT framework. Update IT assets records as appropriate.
Provide 1st level user support for hardware and business software applications. Oversee and supervise 2nd level support provided by 3rd parties.
Maintain a log for incidents and down-time. Escalate problems to the Network Administrator


Backup Engineer at :
Pfizer – Juhayna –Bechtel – Bupa Health Insurance


Company Details

Qsource

Cairo, Egypt

51-100 employees

Information Technology Services, Outsourcing/Offshoring

N/A

Sep 2013 to Jun 2014 (9 months)
Call Center Representative at LinkdotNet

Experience Details

Call Center Representative

Customer Service/Support

Entry Level

N/A


Company Details

LinkdotNet

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Sep 2012 to Apr 2013 (7 months)

Education

Bachelor's Degree in Management Information System

Education Details

Bachelor's Degree

Management Information System

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2008 - 2011

Training and Courses

MCSA at YAT
Apr 2014

Training/Course Details

MCSA

Apr 2014

YAT

N/A

MCSE at YAT
May 2009

Training/Course Details

MCSE

May 2009

YAT

N/A

Training/Course Details

CCNA

Oct 2014

Networkers

N/A

ICDL at YAT
Sep 2008

Training/Course Details

ICDL

Sep 2008

YAT

N/A

Training/Course Details

Red Hat Certified Engineer (RHCE)

Jun 2016

computech

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBackup EngineerCCNACall Center RepresentativeConstruction - Industrial Facilities And InfrastructureConsumer ServicesCustomer ServiceCustomer-orientedEnglishICDLITInformation Technology ServicesInstallationIt SpecialistMCSAMCSEMaintenanceManagement Information SystemOffshoringOutsourcingPlannerProblem SolverRed Hat Certified Engineer (RHCE)RepairSocialSoftware DevelopmentSupportSystem AdminTeam PlayerTechnical Support EngineerTelecommunicationsTeleperformance

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Fields of Expertise

IT

IT

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Customer-oriented, Problem Solver, Social, Team Player

Online Presence

https://www.facebook.com/mostafa.salaheldine

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