Basic Info

Mostafa Mansy

11 years

6th of October City, Egypt

Master's Degree

Experienced

Work Experience

Technical Account Manager at Upland software

Experience Details

Technical Account Manager

IT/Software Development

Experienced (Non-Manager)

Recommend solutions to customer application questions with regard to setup and know-how issues.
Resolving complex application technical issues through investigation and providing a walkthrough solution directly to the client via email, phone, and other electronic medium.
Ensure follow up with clients and provide seamless updates on open issues.
Share and spread knowledge throughout the support team and relevant areas.
Researches and resolves customer-reported issues related to the applications.
Gathers data, tests and replicates problems.
Consults with and coordinates the efforts of other teams to resolve customer issues and questions in a timely manner.
Analyze complex business/technical problems and deliver solutions in a proactive, self-directed manner
Report product or solution problems to various escalation teams, and follow-up on resolution


Company Details

Upland software (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

http://uplandsoftware.com/

Apr 2016 to present (8 months)
Senior Support Engineer at Oracle

Experience Details

Senior Support Engineer

IT/Software Development

Experienced (Non-Manager)


Responsibilities:
 Provide customers with real time web-based and telephone support for Oracle PeopleSoft General ledger product.
 Effectively handle mission-critical situations and customer escalations.
 Routinely act independently while researching and developing solutions for customer issues.
 Work as part of a global Oracle Applications GL Support team to provide 24x7 worldwide support.
 Maintaining close contact with our customers to provide excellent customer satisfaction.
 Work closely with Oracle Development to diagnose bugs and provide solutions to customers.
 Maintain an up-to-date and in-depth knowledge of new product releases.
 Partner Oracle Development on product improvement programs such as beta programs.
 Provide knowledge content for Oracle Customer Connection knowledge base.


Company Details

Oracle (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services

Oracle.com

Apr 2007 to Nov 2015 (8 years 7 months)
Functional Application Sys Admin at BIBLIOTHECA ALEXANDRINA (ALEXANDRIA LIBRARY)

Experience Details

Functional Application Sys Admin

IT/Software Development

Experienced (Non-Manager)

Maintaining product expertise in with ERP APPS team and coordination with other Departments
. Leading responsible for the successful roll out of a new ERP system or a specific project involving deployment of
new ERP modules.
Evaluate or assess the changes in the system. lead a group of ERP analysts.
Working towards, adopting and contributing to new processes and tools
Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area
Applying the future needs of the business on oracle Application.
Resolving problems and managing system errors and usability throughout the Service Request
Contributing to Knowledge Management content creation and maintenance
Participating in Root Cause/Corrective Action defined within the product area in order to further enhance the
Business experience and improve the Oracle product
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related oracle
products.Linking with other job titles
HR Manager :help in making the full use of Human Resources application and integrating wit h other departments
and consulting for the best use of reports and functionally upon previous experience and research
Financial Manager: Help in decision making of the final code of accounts used in the finance department and full
explaining of integration with other department ex. Logistics, Administration and Human Recourse
Logistics Manager :Purchasing and inventory integration and workflow process enhancement, new processes and
functionality expenditure, integration with finance and Human Resources


Company Details

BIBLIOTHECA ALEXANDRINA (ALEXANDRIA LIBRARY) (multinational)

Alexandria, Egypt

501-1000 employees

Education

http://bibalex.org/en/default

Feb 2006 to Mar 2007 (1 year 0 month)
Microtech For ERP Systems at Senior S/W Tester

Experience Details

Microtech For ERP Systems

IT/Software Development

Entry Level

 Working as Senior S/W Tester for ERP systems and responsible for the following:-
 1- Preparing test documents for modules ( GL , AP , AR , Manufacturing )and test cases for new features / Releases
 2- Suggesting new amendments for the system to be applied with new releases
 3- Train the Implementers for the new features /Enhancments.


Company Details

Senior S/W Tester

Cairo, Egypt

51-100 employees

Information Technology Services

microtech-eg.com/

Feb 2005 to Nov 2006 (1 year 9 months)
EBS Consultant at Ghabbour Group

Experience Details

EBS Consultant

IT/Software Development

Entry Level

Planning for implementing Oracle Apps, Gap analysis where the legacy sys was BAAN, Change
Management, Migration plan, Defined Testing scenarios, Prototype, UAT, User Training, Go Live support for
15 companies with different business activities.
ß Act as the design authority and owner for the application configuration.
ß Assist in the development of a comprehensive implementation plan.
ß Install and configure PLM solutions to support the customer s business needs.
ß Prepare documentation detailing the solution configuration.
ß Lead system reviews
ß Optimize the system configuration per feedback.
ß Develop and present follow on recommendations to help customers leverage their investment in the
Product Lifecycle Management solution.
ß Prepares weekly status reports on all project activities.
ß Ensure that project activities are providing clear value to customers


Company Details

Ghabbour Group

Cairo, Egypt

More than 1000 employees

Automotive

http://www.ghabbourauto.com/

Nov 2005 to Feb 2006 (3 months)

Achievements


To be discussed within the interview

Education

MBA in MBA

Education Details

MBA

MBA

ESLSCA Business School, Egypt

C / Good / 65 - 75%

N/A

N/A

ESLSCA Business School
2011 - 2015
Commerce in Commerce

Education Details

Commerce

Commerce

Alexandria University, Egypt

C / Good / 65 - 75%

N/A

N/A

Alexandria University
2007 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Makram

Egypt

1996

B / Very Good / 75 - 85%

N/A

Omar Makram
1996

Certifications

PMP
Aug 2007

Certificate details

PMP

Aug 2007

N/A

N/A

N/A

Riti

N/A

PMP
Jan 2007

Certificate details

PMP

Jan 2007

70

N/A

N/A

PMP

N/A

Training and Courses

Training/Course Details

Oracle EBusiness Suite(Financials)

May 2004

Oracle univeristy

N/A

Training/Course Details

People Soft Financials

Mar 2007

Oracle univeristy

N/A

Training/Course Details

Oracle Fusion

Sep 2015

Oracle univeristy

N/A

Training/Course Details

Oracle Hyperion

Nov 2015

Oracle

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AnalyticalApplication SupportArabicAutomotiveBIBLIOTHECA ALEXANDRINA (ALEXANDRIA LIBRARY)Call CentreCommerceCommunicatorEBS ConsultantERPERP SystemsEducationEnglishFrenchFunctional Application Sys AdminITInformation Technology ServicesMBAMicrosoft SQL ServerMicrotech For ERP SystemsNegotiatorOracleOracle DeveloperOracle EBusiness Suite(Financials)Oracle FusionOracle HyperionPMPPeople Soft FinancialsPlannerProblem SolverReadingS/W QualitySQLSenior Support EngineerSoftware DevelopmentSwimmingTechnical Account ManagerUpland SoftwareWorking In A Multinational Firm

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Advanced

: Advanced

: Intermediate

Tools and Technologies

ERP

ERP

: Expert

: Extreme - I love it!

:

More than 7 years

SQL

SQL

: Advanced

: High

:

5-7 years

Oracle developer

Oracle developer

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: High

:

Less than 1 year

Fields of Expertise

ERP Systems

ERP Systems

: Expert

: Extreme - I love it!

:

More than 7 years

Application Support

Application Support

: Advanced

: Extreme - I love it!

:

5-7 years

Call Centre

Call Centre

: Advanced

: High

:

More than 7 years

S/W Quality

S/W Quality

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Planner, Communicator, Negotiator, Problem Solver

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAADGm-0Bs4d81rC3UQ_Jl8p_V3Noih01r78&trk=nav_responsive_tab_profilehttps://www.facebook.com/mostafa.mansy.12

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