Basic Info

Mostafa El-Behedy

5 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Operational Trainer at Raya Contact Center

Experience Details

Senior Operational Trainer

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2013 to present (3 years 7 months)
Trainer at Etisalat UAE

Experience Details

Trainer

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat UAE (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2014 to Jan 2016 (1 year 9 months)

Achievements


got promoted twice at my career

Education

Law English in Law

Education Details

Law English

Law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

nasr city language school

Egypt

2003

B / Very Good / 75 - 85%

N/A

nasr city language school
2003

Certifications

PMP
Dec 2009

Certificate details

PMP

Dec 2009

N/A

N/A

N/A

American university in egypt

N/A

Training and Courses

Training/Course Details

tuning your presentation , TTT , soft skill and communication skills training , How to coach employees to peak performance

Sep 2016

Dale caring , RCC , knowledge

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCall CenterComputer SkillsCustomer ServiceEnglishEtisalat UAEHard WorkerLawLeaderMS Microsoft OfficePMPPresenterProblem SolverRaya Contact CenterSalesSenior Operational TrainerSupportTelecommunicationsTrainerTrainingTuning Your Presentation , TTT , Soft Skill And Communication Skills Training , How To Coach Employees To Peak PerformanceWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Microsoft office

MS Microsoft office

: Expert

: Extreme - I love it!

:

5-7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Server 2008

Windows Server 2008

: Advanced

: High

:

5-7 years

Fields of Expertise

call center

call center

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Advanced

: High

:

3-5 years

sales

sales

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Presenter, Problem Solver

Online Presence

https://www.linkedin.com/?trk=nav_logohttps://www.facebook.com/mostafa.magdy.169

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