Basic Info

Mostafa Shafie

10 years

Assiut, Egypt

Bachelor's Degree

Manager

Work Experience

Front Office Manager at Al watania Palace Hotel

Experience Details

Front Office Manager

Hospitality/Hotels/Food Services

Manager

Trains, cross –trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedules the front office staff.
Supervises workload during shifts.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all departments.
Maintains master key control.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Reviews and completes credit limit report.
Works within the allocated budget for the front office.
Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
Checks cashiers in and out and verifies banks and deposits at the end of each shift.
Enforces all cash-handling, check-cashing, and credit policies.
Conducts regularly scheduled meetings of front office personnel.
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
Upholds the hotel's commitment to hospitality.
Prepare performance reports related to front office.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.
Monitor high balance guest and take appropriate action.
Ensure implementation of all hotel policies and house rules.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Prepare revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.


Company Details

Al watania Palace Hotel

Assiut Governorate, Egypt

101-500 employees

Hospitality/Hotels

https://www.facebook.com/فندق-الوطنية-بالاس-El-watania-palace-Hotel-891608947603447/?fref=ts

Jan 2011 to present (5 years 11 months)
Assistant Front Office Manager at Al watania Palace Hotel

Experience Details

Assistant Front Office Manager

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Showing Initiative, Problem Solving, Staff Training, Team Leading.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Provide high level of customer service and maintain a high profile in the day to day front office operations.
Ensure that personalized service is offered to each and every guest.
Ensures that the pricing policy and internal audit procedures are duly applied.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Prepare monthly and daily revenue report and circulate to all HOD's.
Prepare Room revenue and occupancy forecast take action on rate strategies.
Is involved in recruitment of new team members for front office.
Integrates and trains employees, providing support for skills development.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
Ensures that the workplace remains clean and tidy
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
Have a good knowledge of all systems and standard operating procedures of front office.


Company Details

Al watania Palace Hotel

Assiut, Egypt

101-500 employees

Hospitality/Hotels

N/A

Mar 2009 to Dec 2010 (1 year 9 months)
Super visor Receptionist at Hilton Hurghada Long Beach Resort

Experience Details

Super visor Receptionist

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Ensure new staff attend Corporate Orientation within first month of hire
Maintenance of guest information
Maintenance of information about local events
Assisting with serious complaints
Establish action plans and schedules for meeting departmental priorities
Diagnose problems and thoroughly analysis information to guide decision making


Company Details

Hilton Hurghada Long Beach Resort

Hurghada, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Sep 2008 to Feb 2009 (5 months)
Shift leader Receptionist at Emerald hotel in Golden 5 City

Experience Details

Shift leader Receptionist

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

N/A


Company Details

Emerald hotel in Golden 5 City

Hurghada, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jun 2008 to Sep 2008 (3 months)

Education

BA in Faculty Of Arts - French

Education Details

BA

Faculty Of Arts - French

Assiut University, Egypt

Not specified

N/A

N/A

Assiut University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abdel naser

Egypt

1999

B / Very Good / 75 - 85%

N/A

Gamal Abdel naser
1999

Certifications

FGF
Aug 2004

Certificate details

FGF

Aug 2004

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Service Excellent

Nov 2011

Tourism ministry

N/A

This profile is fresh!
Last update 27 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopArabicAssistant Front Office ManagerEnglishFGFFaculty Of Arts - FrenchFlexibleFood ServicesFrenchFront Office ManagerGermanHospitalityHotelHotelsLeaderMicrosoft OfficeNetworksPlannerProblem SolverService ExcellentShift Leader ReceptionistSuper Visor ReceptionistTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Networks

Networks

: Intermediate

: Medium

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Hotel

Hotel

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Planner, Problem Solver, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/mostafa-shafie-80a04453?trk=nav_responsive_tab_profilehttps://www.facebook.com/moustafashafeahttps://twitter.com/moustafashafea

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