Basic Info

Mostafa Talaat

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

employee at Elmaydan for car spare parts

Experience Details

employee

Human Resources

Entry Level

i worked in this company since 2014 till now in the Hr department and the administration department. In Hr i took the attendance, vacations, follow up the missing documents of each employee, insurance. While the administration i finished all the papers required from the CEO in any place such as banks,travels ,etc...


Company Details

Elmaydan for car spare parts

Cairo, Egypt

11-50 employees

Automotive

N/A

Aug 2014 to Jul 2017 (2 years 11 months)
Agent at Vodafone

Experience Details

Agent

Customer Service/Support

Entry Level

• Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
• Providing guidance in areas of professional matters as requested or needed.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
• Adhere to Customer Operations Department policies and procedures.
• Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
• Perform standardized activities and tasks efficiently and effectively.
• Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
• Handle and retain all the customers’ complaints.
• Handle all USB and mobile internet basic trouble shooting related issues.
• Explore the required negotiation skills for making payments' deals when needed.
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Other - Not Classified

N/A

Mar 2010 to Jun 2014 (4 years 3 months)

Education

BS in Marketing

Education Details

BS

Marketing

Canadian International College (CIC), Egypt

Not specified

N/A

N/A

Canadian International College (CIC)
2008 - 2012
Bachelor's Degree in HR

Education Details

Bachelor's Degree

HR

Canadian International College (CIC), Egypt

Not specified

N/A

N/A

Canadian International College (CIC)
2008 - 2012
High School - American diploma

High School Details

American diploma

Rajac Americn school

Egypt

2004

A / Excellent / 85 -100%

N/A

Rajac Americn school
2004

Certifications

ilets
Mar 2017

Certificate details

ilets

Mar 2017

5 out of 9

N/A

N/A

N/A

Toefel
Oct 2006

Certificate details

Toefel

Oct 2006

1350 out of 1800

N/A

N/A

N/A

Training and Courses

Auditor at pwc
Jul 2009

Training/Course Details

Auditor

Jul 2009

pwc

N/A

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

Administrative JobsAgentArabicAuditorAutomotiveCustomer ServiceCustomer-orientedEmployeeEnglishExecutorHRHard WorkerHuman ResourcesIletsMarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMotivationOrganizerOther - Not ClassifiedProblem SolverSupportTeam WorkToefelVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

3-5 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Executor, Hard worker, Customer-oriented, Organizer, Problem Solver

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