Basic Info

Mostafa fahmy

11 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Customer serivce Manger at Watex Solutions

Experience Details

Customer serivce Manger

Customer Service/Support

Manager

Responsible for Customer service department in Watex solutions, across all the touch points including Contact Centers, CRM,Complaints, Follow up.
Successfully managing 100+ employees, operating across 16 different countries in Egypt.
successfully achieve my target (3 million per year)


Company Details

Watex Solutions

Cairo, Egypt

501-1000 employees

Business Services - Other

N/A

Nov 2015 to present (1 year 1 month)
Back office at Vodafone

Experience Details

Back office

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com

Jan 2013 to Nov 2015 (2 years 10 months)
Collection department at Vodafone

Experience Details

Collection department

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com

Sep 2010 to Jan 2013 (2 years 4 months)
Team leader at Wasla

Experience Details

Team leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Wasla

Cairo, Egypt

More then 1000 employees

Telecommunications

www.wasla.com

Aug 2008 to Jan 2010 (1 year 5 months)
Retail agent at Etisalat

Experience Details

Retail agent

Sales/Retail

Entry Level

N/A


Company Details

Etisalat (multinational)

Cairo, Egypt

N/A

Consumer Services

www.etisalat.com

May 2007 to Aug 2008 (1 year 3 months)
Sales at Suez Canal Insurance Company

Experience Details

Sales

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Suez Canal Insurance Company

Cairo, Egypt

More then 1000 employees

Insurance

www,Suez Canal Insurance,com

Jul 2005 to Dec 2006 (1 year 5 months)

Education

commerce in accountant

Education Details

commerce

accountant

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2002 - 2006

Certifications

Certificate details

AUC English Course

Dec 2006

N/A

N/A

N/A

AUC

N/A

Certificate details

Customer service and sales certified

Jul 2013

N/A

N/A

N/A

vodafone

N/A

Certificate details

Vodafone Cash hero

Apr 2013

N/A

N/A

N/A

Vodafone

N/A

Training and Courses

Training/Course Details

Soft skills, Customer Obsessed

Mar 2011

Vodafone

N/A

Training/Course Details

Attend a training program art of collection

Apr 2010

Vodafone

N/A

Training/Course Details

accountant

Jan 2002

Summer training Bank el Ahly

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AUC English CourseAccountantArabicAttend A Training Program Art Of CollectionBack OfficeBusiness DevelopmentBusiness PlanningBusiness Services - OtherBusiness-orientedCollection DepartmentConsumer ServicesCreativeCustomer Serivce MangerCustomer ServiceCustomer Service And Sales CertifiedEnglishEtisalatHard WorkerInsuranceInternetLeaderMicrosoft OfficeNegotiatorRetailRetail AgentSalesSoft Skills, Customer ObsessedSupportTeam LeaderTelecommunicationsVodafoneVodafone Cash Hero

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft office

Microsoft office

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Business Planning

Business Planning

: Expert

: Extreme - I love it!

:

More than 7 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Business-oriented, Hard worker, Negotiator, Creative

Online Presence

https://www.linkedin.com/home?trk=nav_responsive_tab_homehttps://www.facebook.com/mostafa.fahmy.1297943

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