Basic Info

Mostafa Morgan

4 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Workforce Managment - Analysis/Forecasting at Delivery hero - Talabat

Experience Details

Workforce Managment - Analysis/Forecasting

Operations/Management

Manager

I have the training of PLP ( potential Leader Program ), also Im working as an RTM at Raya company and handling KPIS ( AHT - SLA - Agent performance - Adherence - Monitoring - Utilization - occupancy - Aux- Forecasting - planning ) . i studied advanced level and Original level of english at my expremintal school and took a conversation English course , i can use all microsoft programs specially Excel/Word/Power point beside studying PMP ( Project Management Prof ).


Company Details

Delivery hero - Talabat (multinational)

Cairo, Egypt

101-500 employees

Food Services/Restaurants/Catering

Www.Talabat.com

Feb 2017 to present (11 months)
Real Time Manager/ Managment (RTM) at Raya

Experience Details

Real Time Manager/ Managment (RTM)

Customer Service/Support

Manager

I worked as agent customer service for 1 year and 2 years as An RTM at raya company .
1- ICDL course
2- ( CMS - Symposium - Crystal ) Systems experience
3-Excellent Excel and word user
4- graduated from experimental language school ( international ) , studied advanced level ( A.L) and original level (O.L) English
5- got a training on HR ( Mentor - Personnal ) at Raya company.


Company Details

Raya

Cairo, Egypt

More than 1000 employees

Business Services - Other, Business Supplies and Equipment , Consumer Services

Www.Rayacorp.com

Dec 2015 to Feb 2017 (1 year 2 months)
Customer care Represintitive at Raya

Experience Details

Customer care Represintitive

Customer Service/Support

Entry Level

I have been working as a customer care agent for Raya Group project that owns 5 projects ( Cocacola - Henkel - NBG National Bank Of Greece - Help Desk Team - Raya Contact Center FrontDesk ) using the ( Crystal - Siebel ) systems .


Company Details

Raya (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Electronics and Semiconductors, Food Services/Restaurants/Catering

Www.Rayacorp.com

Apr 2014 to Dec 2015 (1 year 8 months)

Achievements


In my work as top performance team of the quarter

Education

Bachelor of arts philosophy department in Philosophy

Education Details

Bachelor of arts philosophy department

Philosophy

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Red creasent exprimental language school

Egypt

2011

B / Very Good / 75 - 85%

N/A

Red creasent exprimental language school
2011

Training and Courses

Training/Course Details

English course

Dec 2016

Reach out academy

N/A

Training/Course Details

PLP ( Potential Leader Program )

May 2016

Raya Company

N/A

Training/Course Details

Soft Skills

Apr 2014

Raya Company

N/A

Training/Course Details

Customer Care

Apr 2014

Raya Company

N/A

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBusiness Services - OtherBusiness Supplies And EquipmentCMSCateringConsumer ServicesCustomer CareCustomer Care RepresintitiveCustomer ServiceDelivery Hero - TalabatElectronics And SemiconductorsEnglishEnglish CourseExcelFood ServicesHard WorkerLeaderManagementNegotiatorPLP ( Potential Leader Program )PhilosophyPlannerRTMRayaReal Time Manager/ Managment (RTM)RestaurantsSoft SkillsSupportSymposiumWFMWordWorkforce Managment - Analysis/ForecastingZendeskZopium

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Zendesk

Zendesk

: Expert

: Extreme - I love it!

:

Less than 1 year

Zopium

Zopium

: Expert

: Extreme - I love it!

:

Less than 1 year

Excel

Excel

: Expert

: Extreme - I love it!

:

5-7 years

Word

Word

: Expert

: Extreme - I love it!

:

5-7 years

Symposium

Symposium

: Expert

: Extreme - I love it!

:

1-3 years

CMS

CMS

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

WFM

WFM

: Expert

: Extreme - I love it!

:

1-3 years

RTM

RTM

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Planner, Hard worker, Negotiator

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