MI
Mostafa Ismail
Client Experience Executive and Receptionist at Sharjah Publishing City (SPC Free Zone)
Dubai, United Arab EmiratesWork Experience
Client Experience Executive and Receptionist
Sharjah Publishing City (SPC Free Zone)
Jul 2024 - Present -10 months
United Arab Emirates
- Job Details:Assist clients with their inquiries about business setups, renew and amend business licenses, guide clients with visa requirements and procedures, greet walk-ins.
Customer Service and Sales Agent
Emirates Airline
Jul 2023 - Jun 2024 -11 months
United Arab Emirates
- Job Details:Handling new flight bookings, amending and refunding existing bookings, back office.
Qeft Prosecution
Jan 2023 - Jul 2023 -6 months
Egypt
- Job Details:Handling maazoun procedures such as marriage and divorce, monitoring illegal actions, uploading personal documents.
TP
Sep 2022 - Jan 2023 -4 months
Egypt
- Job Details:Handling lodging and non-lodging chats, creating new hotel and flight bookings, back office resolving complaints.
Education
Bachelor's Degree in English Literature
South Valley University (SVU)Jan 2013
Skills
- Proven ability to manage through others
- strong decision making and problem solving skills
- Able to motivate and lead others in a team environment
- Excellent communication skills, both written and verbal
- Able to prioritize tasks and workloads in order of importance
- Track record of delivering results with deadlines
Languages
English
FluentArabic
FluentGerman
IntermediateFrench
IntermediateTurkish
Intermediate