MA
Mostafa Ahmed
Senior Trainer at Octopus Outsourcing
Alexandria, EgyptWork Experience
Octopus Outsourcing
Apr 2021 - Present -4 yrs, 1 month
Egypt
- Job Details:Deliver comprehensive training sessions to over 300 agents, both face-to-face and online, enhancing customer engagement and service quality. Develop and update training materials covering soft skills, product knowledge, and call etiquette, ensuring content relevance and effectiveness. Monitor and evaluate agent performance post-training, providing feedback and strategies for continuous improvement in service delivery.
Elzhour Beach
Apr 2019 - Apr 2020 -1 yr
Egypt
- Job Details:Organized concerts and wedding parties, organized trips, and managed daily operations.
Nitrogeny San Stefano
Apr 2016 - Apr 2018 -2 yrs
Egypt
- Job Details:Oversaw cashier duties, ensuring accuracy in transactions and adherence to company policies. Implemented product follow-up procedures to maintain inventory accuracy and quality standards. Supervised and trained workers, ensuring productivity and adherence to safety protocols. Collaborated with management to develop and implement strategies for business growth and customer satisfaction.
Education
Bachelor's Degree in Social Work
Alexandria University (ALEXU)Jan 2013 - Jan 2017 - 4 yr
Skills
- Project Management
- Public Relations
- Time Management
- Coaching
- excel
- powerpoint
- Canva
- Communication skills
- Design Training Materials
- Data analysis basics
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Languages
Arabic
BeginnerEnglish
Beginner