Basic Info

Ahmed Moussa

6 years

Giza, Egypt

Diploma

Experienced

Work Experience

Customer Care Executive at Global Direct TV (Osn)

Experience Details

Customer Care Executive

Customer Service/Support

Experienced (Non-Manager)

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets
Requirements.


Company Details

Global Direct TV (Osn) (multinational)

Giza, Egypt

More than 1000 employees

Entertainment , Consulting Services, Information Technology Services

Osn.com

Mar 2017 to present (9 months)
Account Advisor at Raya Contact Center

Experience Details

Account Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Consumer Services , Information Technology Services

N/A

Apr 2015 to Mar 2017 (1 year 11 months)
Customer Services Representative at Wasla Outsourcing

Experience Details

Customer Services Representative

Customer Service/Support

Entry Level

N/A


Company Details

Wasla Outsourcing

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Dec 2014 to Feb 2015 (2 months)
Data entry clerk at Etisal international

Experience Details

Data entry clerk

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisal international

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Oct 2014 to Jan 2015 (3 months)
Shift Manager at Quick 24

Experience Details

Shift Manager

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Quick 24

Cairo, Egypt

101-500 employees

Food Services/Restaurants/Catering, Food and Beverage Production

N/A

Oct 2008 to May 2010 (1 year 7 months)

Achievements


Team Number One Of The First Quarter Of All Accounts At Raya Contact Center. Quality Top Achiever Certificate For November 2016 At Raya Contact Center

Education

Bachelor's Degree in English

Education Details

Bachelor's Degree

English , Translation

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2014 - 2019 (Expected)
High School - Other

High School Details

Other

Imbaba Industrial School

Egypt

2008

Not specified

N/A

Imbaba Industrial School
2008

Certifications

Certificate details

Top Achiever Quality

Nov 2016

N/A

N/A

N/A

Raya Contact Center

N/A

Training and Courses

Training/Course Details

English

Jul 2016

Accent

N/A

Training/Course Details

English language

Oct 2016

Not courses

N/A

Training/Course Details

Soft Skills

Nov 2016

Raya Contact Center

N/A

Training/Course Details

How to make the call WOW

Oct 2017

OSN

N/A

This profile is fresh!
Last update 19 days ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAdaptiveAgentArabicCateringCommunication SkillsCommunicatorConsulting ServicesConsumer ServicesCreativeCustomer Care ExecutiveCustomer ServiceCustomer Services RepresentativeData Entry ClerkDatabaseEnglishEnglish LanguageEntertainmentFlexibleFood And Beverage ProductionFood ServicesFranchisingGlobal Direct TV (Osn)How To Make The Call WOWInformation Technology ServicesInternetInternet SearchLate NightLeadershipLoving OnesManagementMicrosoft OfficeMoneyMoviesNavigationPresenterProblem SolvingRestaurantsSafetySalesShift ManagerSmart PeopleSoft SkillsSpeed WalkingSupportTeam PlayerTime ManagementTop Achiever QualityTranslationTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Fluent

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: High

:

3-5 years

Communication Skills

Communication Skills

: Expert

: High

:

3-5 years

Internet

Internet

: Expert

: High

:

More than 7 years

Time Management

Time Management

: Expert

: Medium

:

1-3 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Database

Database

: Advanced

: High

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

1-3 years

Problem Solving

Problem Solving

: Intermediate

: Medium

:

1-3 years

Leadership

Leadership

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Agent

Agent

: Expert

: Medium

:

1-3 years

Navigation

Navigation

: Advanced

: Little

:

Less than 1 year

Customer service

Customer service

: Advanced

: Extreme - I love it!

:

3-5 years

Franchising

Franchising

: Advanced

: High

:

1-3 years

Safety

Safety

: Intermediate

: Medium

:

Less than 1 year

Sales

Sales

: Beginner

: High

:

Less than 1 year

Management

Management

: Beginner

: High

:

Less than 1 year

Key Skills

Communicator, Presenter, Creative, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/ahmed-moussa-420b66115https://www.facebook.com/a.mousssahttps://twitter.com/Moses_Egyp?s=09

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