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Ahmed Moussa Moussa

Customer Retention Executive at Osn - Global Direct TV

Giza, Egypt
  • Internet Search
  • Internet
  • Customer service
  • Communication Skills
  • Agent

Work Experience

  • Customer Retention Executive at Osn - Global Direct TV

    Mar 2018 to present · 5 Months
  • Customer Care Executive at Osn - Global Direct TV

    Mar 2017 to present · 1 Years 1 Months
  • Account Advisor at Raya Contact Center

    Apr 2015 to Mar 2017 · 1 Years 4 Months
  • Customer Services Representative at Wasla Outsourcing

    Jan 2015 to Apr 2015 · 3 Months

View 2 more experiences

Education

  • Bachelor's Degree in English

    Cairo University - Egypt 2014 to 2019 · 5 Years
  • High School - Other

    Imbaba Industrial School - Egypt 2008

Achievments

Team Number One Of The First Quarter Of All Accounts At Raya Contact Center. 2017 Quality Top Achiever Certificate For November 2016 At Raya Contact Center 2017

Skills
Tools and Fields of Expertise

  • Internet Search
  • Internet
  • Customer service
  • Communication Skills
  • Agent
  • Customer Service
  • Telecommunication
  • Problem Solving
  • Franchising
  • Time Management
  • Microsoft Office
  • Leadership
  • Management
  • Safety
  • Database
  • Sales
  • Navigation

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • WOW Factor

    OSN · 2017
  • Top Achiever Quality

    Raya Contact Center · 2016
  • Soft Skills

    Raya Contact Center · 2016
  • English language

    Not courses · 2016
  • English

    Accent · 2016