Basic Info

Mostafa Mostafa

5 years

Cairo Governorate, Egypt

Diploma

Manager

Work Experience

Invigilator at British council

Experience Details

Invigilator

Administration

Experienced (Non-Manager)

• Checking Class environment according to checklists, BC and relevant Board requirements.
• To give clear instructions to candidates at the beginning and end of the examination.
• Instructions are given clearly and concisely.
• Responsible for the attendance sheet and seating plan.
• Frequently asked questions are answered immediately.
• To ensure the security of the examination papers as follows.
• Exam papers are secure at all times and no papers are mislaid or left unattended at any time.
• Breach of security is reported to Exam Centre Supervisor immediately.
• Awarding Body and British Council regulations are adhered.
• Ensures having a suitable atmosphere for the candidates.


Company Details

British council (multinational)

Cairo, Egypt

More than 1000 employees

Education

http://www.britishcouncil.org.eg/en

Feb 2016 to present (10 months)
Admin Supervisor/Office Manager at Red Square

Experience Details

Admin Supervisor/Office Manager

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Red Square

Cairo, Egypt

11-50 employees

Marketing and Advertising

N/A

Jan 2016 to present (11 months)
Branch Assistant Manager at Berlitz

Experience Details

Branch Assistant Manager

Administration

Manager

General Description:
Provide the branch with sales activities leadership and to provide the highest level of customer service according to company policies and procedures.

Leadership:
Establish and implement the direction, priorities, action plans to the branch working team in order to achieve planned goals.
Actively promote two-way communication in the branch to establish team spirit and establish a comfortable work environment.

Sales activities & Marketing:
Perform a sales function role directed at gaining new customers and at keeping the current customers from both the corporate and consumer market.
Cultivate business contacts with clients and potential clients; seek to strengthen ties with associations, authorities, organizations and firms as well as with public offices, consulates, embassies, ministries etc.
Analyze strong/weak areas of the operation and the market and take prompt actions in order to further improve business results.

Principal account abilities:
Prepare Financial Plan.
Plan direct and control the attainment of short and long-range sales and profit objectives for the Center.


Company Details

Berlitz (multinational)

New Cairo, Egypt

More than 1000 employees

Education

www.Berlitzegypt.com

Sep 2014 to Jan 2016 (1 year 4 months)
Kids department Assistant Operations Manager at Berlitz

Experience Details

Kids department Assistant Operations Manager

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Berlitz

Cairo, Egypt

501-1000 employees

Education

http://www.berlitzegypt.com/

Sep 2014 to Jan 2016 (1 year 4 months)
Customer Service at Berlitz

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

- Bring out the best of branch’s personnel by providing training, coaching, development and motivation
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Berlitz (multinational)

El Rehab City - Madinaty City, Egypt

More than 1000 employees

Education

http://www.berlitz-egypt.com/

Jan 2013 to Sep 2014 (1 year 8 months)
Sales Representative at Etisalat Egypt

Experience Details

Sales Representative

Sales/Retail

Experienced (Non-Manager)

- Work with customers to find what they want, create solutions and ensure a smooth sales process.
- Collect and research information needed to identify and resolve problematic situations.
- Present solutions to furniture buyers including price, credit terms, accurate sales contracts, estimated time of delivery based on firm’s production and delivery schedules.
- Demonstrate products and show consumers how to maximize their features.
- Explain different customization features.
- Work to find new sales leads, through business directories to meet and exceed monthly and annual quota.


Company Details

Etisalat Egypt

Egypt

N/A

Telecommunications

http://etisalat.com.eg/etisalat/Etisalat_Portal_En/Etisalat_Portal_En.htm

Jun 2012 to Jan 2013 (7 months)

Education

College Diploma in Arts

Education Details

College Diploma

Arts

Ain Shams University, Egypt

C / Good / 65 - 75%

Tour Guidance

N/A

Ain Shams University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El manhal Private school

Egypt

2004

B / Very Good / 75 - 85%

N/A

El manhal Private school
2004

Certifications

Certificate details

Berlitz Professional English Course Certificate

Jan 2014

90 out of 100

N/A

N/A

Berlitz

N/A

Training and Courses

Training/Course Details

Professional Human Resources Management (HRM)

Oct 2012

Premium HR Services

N/A

Training/Course Details

Retail induction course

Dec 2013

Etisalat Masr

N/A

Training/Course Details

Marketing & Sales Diploma

May 2014

Egyptian Cultural Center

N/A

Training/Course Details

Business Administration & Quality Management Diploma

Jun 2014

Egyptian Cultural Center

N/A

Training/Course Details

Human Resources Management Diploma

Jun 2014

Egyptian Cultural Center

N/A

Training/Course Details

English Email and Business Writing

Jun 2013

Berlitz

N/A

Training/Course Details

Mini Master in Business Administration

Aug 2014

Cairo University

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Admin Supervisor/Office ManagerAdministrationArabicArtsBerlitzBerlitz Professional English Course CertificateBranch Assistant ManagerBritish CouncilBusiness Administration & Quality Management DiplomaBusiness DevelopmentCommunicating PeopleCustomer ServiceCustomer Service/ Customer RelationsDoodle ArtistDoodle DrawingEducationEducation/TrainingEnglishEnglish Email And Business WritingHuman Resources Management DiplomaHuman Resources/PersonelInnovativeInvigilatorKids Department Assistant Operations ManagerLeaderManagementMarketing & Sales DiplomaMarketing And AdvertisingMicrosoft Dynamics CRMMicrosoft OfficeMini Master In Business AdministrationOnline Search EngineOnline SurfingProblem SolverProfessional Human Resources Management (HRM)ReadingRetailRetail Induction CourseSalesSales RepresentativeSupportSupportiveTeam PlayerTechnologiesTelecommunicationsTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Dynamics CRM

Microsoft Dynamics CRM

: Expert

: Extreme - I love it!

:

3-5 years

Online Search Engine

Online Search Engine

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Education/Training

Education/Training

: Expert

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service/ Customer Relations

Customer Service/ Customer Relations

: Expert

: Extreme - I love it!

:

5-7 years

Doodle Artist

Doodle Artist

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

1-3 years

Human Resources/Personel

Human Resources/Personel

: Intermediate

: High

:

3-5 years

Key Skills

Leader, Problem Solver, Innovative, Team Player, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=213583935&trk=nav_responsive_tab_profilehttps://www.facebook.com/mostafa.medhat.39?ref=tn_tnmnhttps://www.flickr.com/photos/139639279@N04/

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