Basic Info

Mostafa Mostafa

5 years

Cairo, Egypt

Diploma

Manager

Work Experience

Invigilator at British council

Experience Details

Invigilator

Administration

Experienced (Non-Manager)

• Checking Class environment according to checklists, BC and relevant Board requirements.
• To give clear instructions to candidates at the beginning and end of the examination.
• Instructions are given clearly and concisely.
• Responsible for the attendance sheet and seating plan.
• Frequently asked questions are answered immediately.
• To ensure the security of the examination papers as follows.
• Exam papers are secure at all times and no papers are mislaid or left unattended at any time.
• Breach of security is reported to Exam Centre Supervisor immediately.
• Awarding Body and British Council regulations are adhered.
• Ensures having a suitable atmosphere for the candidates.


Company Details

British council (multinational)

Cairo, Egypt

More than 1000 employees

Education

http://www.britishcouncil.org.eg/en

Feb 2016 to present (1 year 11 months)
Operation Manager at The Fluency Corner

Experience Details

Operation Manager

Operations/Management

Manager

Planning and controlling change.
Managing quality assurance programs.
Researching new Technologies and alternative methods of efficiency.
Setting and reviewing budgets and managing cost.
Overseeing inventory, distribution of goods and facility layout.


Company Details

The Fluency Corner (multinational)

Cairo, Egypt

11-50 employees

Education

N/A

Jan 2016 to present (2 years)
Branch Assistant Manager at Berlitz

Experience Details

Branch Assistant Manager

Administration

Manager

General Description:
Provide the branch with sales activities leadership and to provide the highest level of customer service according to company policies and procedures.

Leadership:
Establish and implement the direction, priorities, action plans to the branch working team in order to achieve planned goals.
Actively promote two-way communication in the branch to establish team spirit and establish a comfortable work environment.

Sales activities & Marketing:
Perform a sales function role directed at gaining new customers and at keeping the current customers from both the corporate and consumer market.
Cultivate business contacts with clients and potential clients; seek to strengthen ties with associations, authorities, organizations and firms as well as with public offices, consulates, embassies, ministries etc.
Analyze strong/weak areas of the operation and the market and take prompt actions in order to further improve business results.

Principal account abilities:
Prepare Financial Plan.
Plan direct and control the attainment of short and long-range sales and profit objectives for the Center.


Company Details

Berlitz (multinational)

Cairo, Egypt

More than 1000 employees

Education

www.Berlitzegypt.com

Sep 2014 to Jan 2016 (1 year 4 months)
Kids department Assistant Operations Manager at Berlitz

Experience Details

Kids department Assistant Operations Manager

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Berlitz

Cairo, Egypt

501-1000 employees

Education

http://www.berlitzegypt.com/

Sep 2014 to Jan 2016 (1 year 4 months)
Customer Service at Berlitz

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

- Bring out the best of branch’s personnel by providing training, coaching, development and motivation
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Berlitz (multinational)

Cairo, Egypt

More than 1000 employees

Education

http://www.berlitz-egypt.com/

Jan 2013 to Sep 2014 (1 year 8 months)
Sales Representative at Etisalat Egypt

Experience Details

Sales Representative

Sales/Retail

Experienced (Non-Manager)

- Work with customers to find what they want, create solutions and ensure a smooth sales process.
- Collect and research information needed to identify and resolve problematic situations.
- Present solutions to furniture buyers including price, credit terms, accurate sales contracts, estimated time of delivery based on firm’s production and delivery schedules.
- Demonstrate products and show consumers how to maximize their features.
- Explain different customization features.
- Work to find new sales leads, through business directories to meet and exceed monthly and annual quota.


Company Details

Etisalat Egypt

Egypt

N/A

Telecommunications

http://etisalat.com.eg/etisalat/Etisalat_Portal_En/Etisalat_Portal_En.htm

Jun 2012 to Jan 2013 (7 months)

Education

College Diploma in Arts

Education Details

College Diploma

Arts

Ain Shams University, Egypt

C / Good / 65 - 75%

Tour Guidance

N/A

Ain Shams University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El manhal Private school

Egypt

2004

B / Very Good / 75 - 85%

N/A

El manhal Private school
2004

Certifications

Certificate details

Berlitz Professional English Course Certificate

Jan 2014

90 out of 100

N/A

N/A

Berlitz

N/A

Training and Courses

Training/Course Details

Professional Human Resources Management (HRM)

Oct 2012

Premium HR Services

N/A

Training/Course Details

Retail induction course

Dec 2013

Etisalat Masr

N/A

Training/Course Details

Marketing & Sales Diploma

May 2014

Egyptian Cultural Center

N/A

Training/Course Details

Business Administration & Quality Management Diploma

Jun 2014

Egyptian Cultural Center

N/A

Training/Course Details

Human Resources Management Diploma

Jun 2014

Egyptian Cultural Center

N/A

Training/Course Details

English Email and Business Writing

Jun 2013

Berlitz

N/A

Training/Course Details

Mini Master in Business Administration

Aug 2014

Cairo University

N/A

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicArtsBerlitzBerlitz Professional English Course CertificateBranch Assistant ManagerBritish CouncilBusiness Administration & Quality Management DiplomaBusiness DevelopmentCommunicating PeopleCustomer ServiceCustomer Service/ Customer RelationsDoodle ArtistDoodle DrawingEducationEducation/TrainingEnglishEnglish Email And Business WritingHuman Resources Management DiplomaHuman Resources/PersonelInnovativeInvigilatorKids Department Assistant Operations ManagerLeaderManagementMarketing & Sales DiplomaMicrosoft Dynamics CRMMicrosoft OfficeMini Master In Business AdministrationOnline Search EngineOnline SurfingOperation ManagerProblem SolverProfessional Human Resources Management (HRM)ReadingRetailRetail Induction CourseSalesSales RepresentativeSupportSupportiveTeam PlayerTechnologiesTelecommunicationsThe Fluency CornerTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Dynamics CRM

Microsoft Dynamics CRM

: Expert

: Extreme - I love it!

:

3-5 years

Online Search Engine

Online Search Engine

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Education/Training

Education/Training

: Expert

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service/ Customer Relations

Customer Service/ Customer Relations

: Expert

: Extreme - I love it!

:

5-7 years

Doodle Artist

Doodle Artist

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

1-3 years

Human Resources/Personel

Human Resources/Personel

: Intermediate

: High

:

3-5 years

Key Skills

Leader, Problem Solver, Innovative, Team Player, Supportive

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