Basic Info

Monika roshdy

1 year

Cairo, Egypt

Diploma

Entry level

Work Experience

Tele. Sales Agent at Skytelecom Egypt

Experience Details

Tele. Sales Agent

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Skytelecom Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Computer Networking , Telecommunications

http://www.skytelecom.ae/

Mar 2017 to present (10 months)
Trainer at Skytelecom egypt

Experience Details

Trainer

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Skytelecom egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2017 to present (10 months)
Travel consultant at Flyin

Experience Details

Travel consultant

Tourism/Travel

Experienced (Non-Manager)

Determining clients’ needs and suggesting suitable travel packages
Organizing travels from beginning to end, including tickets, accommodation and transportation
Supplying travelers with pertinent information and useful travel/holiday materials
Responsibilities
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
Collect deposits and balances
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Handle unforeseen problems and complaints and determine eligibility for money returns
Attend conferences to maintain familiarity with tourism trends
Create and update electronic records of clients
Maintain relationships with key persons
Keep financial statements and documents
Reach the revenue and profit targets
Requirements
Proven working experience as a travel consultant
Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
Proficiency in English; knowledge of additional languages is an advantage
Exemplary sales skills and customer oriented approach
Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
Ability to present, persuade and communicate effectively
Demonstrable ability to handle crises
Degree in Hospitality, Travel, Tourism, Business or relevant field
Candidates with personal travel experience will be preferred


Company Details

Flyin (multinational)

Riyadh, Saudi Arabia

More than 1000 employees

Travel and Tourism

https://eg.flyin.com/

Oct 2017 to present (3 months)
Call center agent at Skytelecom egypt

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Skytelecom egypt (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Jan 2016 to Jul 2017 (1 year 6 months)
Sales outdoors at American Academy for training and courses

Experience Details

Sales outdoors

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

American Academy for training and courses

Cairo, Egypt

More than 1000 employees

Marketing and Advertising

N/A

Jan 2017 to Mar 2017 (2 months)
Business Development Department (intern) at Conrad Cairo Hotels And Resorts

Experience Details

Business Development Department (intern)

Business Development, Hospitality/Hotels/Food Services, Sales/Retail

Experienced (Non-Manager)

I Had an inter-ship at conrad cairo hotel an resorts fo 1 month at B.D Department
it was good days i had a great experience through sales department an marketing and also Reservations


Company Details

Conrad Cairo Hotels And Resorts (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

https://www.facebook.com/conradcairo/?fref=ts

Aug 2016 to Aug 2016

Achievements


A trainer at Skytelecom Egypt

Education

Bachelor's Degree from High Institute culture and science city faculty of foreign language and Translation in Language

Education Details

Bachelor's Degree from High Institute culture and science city faculty of foreign language and Translation

Language , Translation

High Institute culture and science city faculty of foreign language and Translation, Egypt

B / Very Good / 75 - 85%

Duetsch , Englisch , Aabic

N/A

High Institute culture and science city faculty of foreign language and Translation
2013 - 2017
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-obour Expremintal language schools

Egypt

2012

A / Excellent / 85 -100%

N/A

El-obour Expremintal language schools
2012

Certifications

Certificate details

Training Certificate

Aug 2016

N/A

N/A

N/A

Conrad cairo Hotels

Inter-ship Certificate

Training and Courses

Training/Course Details

B.D Department

Aug 2016

Conrad Cairo Hotels

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicB.D DepartmentBusinessBusiness DevelopmentBusiness Development DepartmentBusiness Services - OtherCall Center AgentCommunicatorComputerComputer NetworkingConrad Cairo Hotels And ResortsCustomer ServiceCustomer SurviceEnglishFlyinFood ServicesGermanGet To Know New PeopleHospitalityHotelsLanguageLanguage TranslationLeaderMarketing And AdvertisingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointPlannerPresenterReadingRetailSalesSales OutdoorsSkytelecom EgyptSupportTeam PlayerTele. Sales AgentTelecommunicationsTourismTrainerTrainingTraining CertificateTranslationTravelTravel And TourismTravel ConsultantTravellingWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Computer

Computer

: Advanced

: High

:

More than 7 years

Fields of Expertise

Hospitality

Hospitality

: Expert

: Extreme - I love it!

:

Less than 1 year

Sales outdoors

Sales outdoors

: Expert

: Extreme - I love it!

:

1-3 years

Language Translation

Language Translation

: Expert

: Extreme - I love it!

:

More than 7 years

customer survice

customer survice

: Expert

: High

:

1-3 years

training

training

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Planner, Communicator, Presenter, Team Player

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