Basic Info

Monica Romany

2 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Offshore Accounts - Operations Supervisor & Account Manager. at Eccooutsourcing

Experience Details

Offshore Accounts - Operations Supervisor & Account Manager.

Operations/Management

Manager

• Strengthening n the relationship between Our organization & Our clients by recruiting quality staff members
• Maintaining the COPC Standards of Operations/Management Framework.
• Responsible of Conducting performance evaluation & instituting disciplinary proceedings of the assigned staff & Carrying out the proceedings in accordance with the provisions of the staff member’s labor contract &Human Resource Policies
• Driving the platform members ' performance and Accounts management action Plan.
• Formulate effective strategies to enhance the financial welfare.
• Leading Administrative Functions.
• Ensuring Operational stability across billing modules, ensuring compliance with the planned performance KPIs & Preventing Revenue Loss.
• Maintaining a high level of Standard Operating Procedures.
• Preparing Reports & Perform Audit on various operations Tasks.
• Supervising various departmental meetings to Set & review the business continuity plan along with Business continuity department head/supervisor.
• Instituting ways of improving the work environment and the business operations.


Company Details

Eccooutsourcing (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.eccooutsourcing.com/

May 2017 to present (2 months)
Offshore Accounts Team Leader at Ecco Outsourcing

Experience Details

Offshore Accounts Team Leader

Operations/Management

Manager

• Maintaining The COPC Standards of a performance management framework for operations that support the customer experience.
• Coordinating with external Clients on a Daily basis.
• Providing Direction and support to Account team.
• Creating an inspiring team environment with an open communication culture.
• Overseeing day-to-day operation.
• Setting clear team goals.
• Striving for team consensus and win-win agreements
• Delegating tasks and set deadlines.
• Monitoring team performance and report on metrics.
• Motivating team members.
• Tracking the training needs and provide coaching.
• Encouraging creativity and risk-taking.
• Recognizing high performance and reward accomplishments.
• Suggesting and organize team building activities.


Company Details

Ecco Outsourcing (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Feb 2017 to Jul 2017 (5 months)
Retail Banking & Wealth Management Representative at HSBC

Experience Details

Retail Banking & Wealth Management Representative

Operations/Management, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Banking

https://www.hsbc.com.eg/1/2/eg/1/2/personal

Sep 2016 to Mar 2017 (6 months)
Marketing Assistant (intern) at Global Vision - SA

Experience Details

Marketing Assistant (intern)

Administration

Entry Level

N/A


Company Details

Global Vision - SA (multinational)

Cairo, Egypt

N/A

Education, Marketing and Advertising, Business Services - Other

http://www.gvegypt.com/

May 2015 to Oct 2015 (5 months)

Education

Bachelor's Degree in Linguistics

Education Details

Bachelor's Degree

Linguistics , Translation, History & Literature

Faculty of Al Alsun, Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of Al Alsun, Ain Shams University
2012 - 2016
Vocational in Hungarian Linguistics

Education Details

Vocational

Hungarian Linguistics

Pécsi tudományegyetem, Hungary

B / Very Good / 75 - 85%

N/A

N/A

Pécsi tudományegyetem
2016 - 2016
Vocational in Linguistics

Education Details

Vocational

Linguistics , Italian History

Let Me Italian You Organization, Italy

A / Excellent / 85 -100%

N/A

N/A

Let Me Italian You Organization
2015 - 2015
High School - Other

High School Details

Other

Zoser Language School

Egypt

2012

A / Excellent / 85 -100%

N/A

Zoser Language School
2012

Training and Courses

Training/Course Details

Reputational Risk & Escalation Process.

Oct 2016

HSBC

N/A

Training/Course Details

Induction of Financial Crime Risk(FCR)& Solution

Nov 2016

HSBC

N/A

Training/Course Details

Sanctions& Compliance

Oct 2016

HSBC

N/A

Training/Course Details

Reputational Risk & Escalation Process.

Oct 2016

HSBC

N/A

Training/Course Details

B ribery Zero Tolerance Global Risk FIM B2.6.3

Nov 2016

HSBC

N/A

Training/Course Details

Bribery &Corruption "Do the Right thing

Nov 2016

HSBC

N/A

Training/Course Details

Competition Law - Areas of competition law

Dec 2016

HSBC

N/A

Training/Course Details

Anti Money Laundering AML

Dec 2016

HSBC

- Policies, Procedures and Guidance) Against (Counter - Terrorist Financing "CTF"/ Placement of Dirty money (Smurfing) / layering /Integration/ Criminal Re - investments

Training/Course Details

Financial Crimes "Bribery & Corruption"

Dec 2016

HSBC

N/A

Training/Course Details

Financial Crimes "Bribery & Corruption

Jan 2017

HSBC

N/A

Training/Course Details

Operational Risk Management Framework

Jan 2016

HSBC

- Regulatory Compliance - Systems & Operations - Financial Crime Compliance - Accounting, Information & Tax - Political & Project - Legal contingency Risk.

Training/Course Details

External Fraud & Internal Fraud

Jan 2016

HSBC

- Legal contingency Risk

Training/Course Details

Ask the Right Questions (Communication & Soft Skills Training) 

Jan 2017

HSBC

N/A

This profile is fresh!
Last update 17 days ago.

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Profile Skills and Keywords

AdministrationAnti Money Laundering AMLArabicAsk The Right Questions (Communication & Soft Skills Training) ?B Ribery Zero Tolerance Global Risk FIM B2.6.3BankingBribery &Corruption "Do The Right ThingBusiness ManagementBusiness Services - OtherCommunicatorCompetition Law - Areas Of Competition LawComputer SkillsConsumer ServicesCustomer ServiceCustomer SupportEcco OutsourcingEccooutsourcingEducationEnglishEntrepreneurExternal Fraud & Internal FraudFinancial Crimes "Bribery & CorruptionFinancial Crimes "Bribery & Corruption"FrenchGlobal Vision - SAHSBCHistory & LiteratureHungarianHungarian LinguisticsInduction Of Financial Crime Risk(FCR)& SolutionInterpretationItalianItalian HistoryLeaderLinguisticsManagementMarketing And AdvertisingMarketing AssistantMicrosoft OfficeOffshore Accounts - Operations Supervisor & Account Manager.Offshore Accounts Team LeaderOffshoringOperational Risk Management FrameworkOutsourcingProblem SolverPublic RelationsReputational Risk & Escalation Process.Retail Banking & Wealth Management RepresentativeSanctions& ComplianceSingingSupportSupportiveTelecommunicationTranslation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Intermediate

: Intermediate

: Intermediate

Hungarian

Hungarian

: Advanced

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Telecommunication

Telecommunication

: Advanced

: High

:

1-3 years

Fields of Expertise

Translation

Translation

: Expert

: High

:

3-5 years

Singing

Singing

: Expert

: Extreme - I love it!

:

More than 7 years

Business Management

Business Management

: Expert

: Extreme - I love it!

:

1-3 years

Customer Support

Customer Support

: Expert

: High

:

1-3 years

Interpretation

Interpretation

: Advanced

: Extreme - I love it!

:

1-3 years

Public Relations

Public Relations

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Communicator, Problem Solver, Entrepreneur, Supportive

Online Presence

https://www.linkedin.com/in/monicà-romany-245321129?trkhttps://www.facebook.com/MonicaRMarzouk

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