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Mokhtar Abdelaal Elsawy

6 years Experienced IT Support Engineer

Cairo, Egypt
  • Ticketing System
  • TCP/IP
  • IT Support
  • Customer Service
  • Application Support

Work Experience

  • IT Field Support Engineer at INFOR

    Jan 2018 to present · 6 Months
  • IT Support Engineer at Arab Bank

    Oct 2016 to Jan 2017 · 4 Months
  • Technical Support Advisor at Etisalat

    Aug 2009 to Mar 2014 · 4 Years 5 Months
  • Control Engineer and Technical Writer at Aceto industries

    Aug 2008 to Aug 2009 · 1 Years 5 Months

View 1 more experiences

Education

  • Bsc. Electrical Engineering in Electrical Engineering

    Tanta University - Egypt 2000 to 2006 · 6 Years
  • High School - Thanaweya Amma

    Sadek Elrafee - Egypt 2000

Achievments

I always maintain all my social networks

Skills
Tools and Fields of Expertise

  • Ticketing System
  • TCP/IP
  • IT Support
  • Customer Service
  • Application Support
  • Mobile Application Support
  • PMP
  • ITIL

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • ITIL

    ITSM · 2017
  • MCSA 2012 R2

    Microsoft · 2017
  • ITIL Fondation

    New Horizons · 2017
  • Academic IELTS

    British Council · 2015
  • Project Management Professional

    PMI · 2015
  • CCNA

    New Horizons · 2006