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Karim Mokabel

Technical Support Advisor at Teleperformance

Dubai, United Arab Emirates

Work Experience

  • Technical Support AdvisorFull Time

    Teleperformance

    Sep 2015 - Present -9 yrs, 10 months

    Egypt , Cairo

    • Job Details:Job Purpose: Location: UAE Respond to technical requests from Middle East and Great Britain customers and assist with complex problem research, isolation, documentation, reporting and resolution. Duties and Responsibilities: - Research, investigate and provide high quality responses to technical enquiries. - Extraordinary attention to detail in case management, follow-up and follow-through. - Act as a resource to provide guidance for complex technical issues and ensure rapid identification of emerging issues for professional solutions. - Review of technical materials such as submitted articles, training materials, etc. - Assist in reporting of technical issues and in keeping the manager well informed. - Maintain an on-going expert knowledge of diverse technologies
  • Online Business Founder (Social media specialist)Full Time

    Unique Gadgets

    Mar 2014 - Dec 2014 -9 months

    Egypt

    • Job Details:- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. - Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action. - Set up and optimize company pages within each platform to increase the visibility of company’s social content. - Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information - Designing and producing several products to attract users and increase sales. - Branding, logo design, packing and pricing.
  • Senior Account ManagerFull Time

    Alex Sky co.

    Jul 2013 - Aug 2015 -2 yrs, 1 month

    Egypt

    • Job Details:Job Purpose: Location: Egypt Importing, distributing and implementing interactive touch screens with various sizes starting from 32” till 100” Duties and Responsibilities: - Develop profitable and sustainable sales growth at assigned Key Accounts. - Understanding current and potential customers. - Meet time deadlines for accounts. - Develop key account plans for assigned accounts; implement account strategy and monitoring competitors. - Determine customers needs and translate internally for follow up. - Ensure optimal client feedback to Management.
  • Freelance Search Engine EvaluatorFull Time

    Leapforce

    Apr 2011 - May 2012 -1 yr, 1 month

    United States

    • Job Details:- Web search evaluation by reviewing and rating web content associated with specific search queries. - Using web applications to support measurement of search data relevance.
  • Education

    • Bachelor's Degree in Business adminstration

      Alexandria University (ALEXU)

      Jan 2004 - Jan 2008 - 4 yr

    • High School - Thanaweya Amma

      Alexandria Language School (A.L.S)

      Jan 2004 

    Skills

    • Microsoft Office
    • Computer Hardware
    • Sales
    • Adobe Photoshop
    • Marketing
    • Market Research
    • International Trade
    • Account Managment
    • AutoCAD 2D

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Beginner

    Training & Certifications

    • ISO 9001

      Private·2011
    • Expo Intel course

      Regional IT Institute ( ExpoFront)·2009
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