
Karim Mokabel
Technical Support Advisor at Teleperformance
Dubai, United Arab EmiratesWork Experience
Technical Support AdvisorFull Time
- Job Details:Job Purpose: Location: UAE Respond to technical requests from Middle East and Great Britain customers and assist with complex problem research, isolation, documentation, reporting and resolution. Duties and Responsibilities: - Research, investigate and provide high quality responses to technical enquiries. - Extraordinary attention to detail in case management, follow-up and follow-through. - Act as a resource to provide guidance for complex technical issues and ensure rapid identification of emerging issues for professional solutions. - Review of technical materials such as submitted articles, training materials, etc. - Assist in reporting of technical issues and in keeping the manager well informed. - Maintain an on-going expert knowledge of diverse technologies
Online Business Founder (Social media specialist)Full Time
Unique Gadgets
Mar 2014 - Dec 2014 -9 months
Egypt
- Job Details:- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification. - Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action. - Set up and optimize company pages within each platform to increase the visibility of company’s social content. - Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information - Designing and producing several products to attract users and increase sales. - Branding, logo design, packing and pricing.
Senior Account ManagerFull Time
Alex Sky co.
Jul 2013 - Aug 2015 -2 yrs, 1 month
Egypt
- Job Details:Job Purpose: Location: Egypt Importing, distributing and implementing interactive touch screens with various sizes starting from 32” till 100” Duties and Responsibilities: - Develop profitable and sustainable sales growth at assigned Key Accounts. - Understanding current and potential customers. - Meet time deadlines for accounts. - Develop key account plans for assigned accounts; implement account strategy and monitoring competitors. - Determine customers needs and translate internally for follow up. - Ensure optimal client feedback to Management.
Freelance Search Engine EvaluatorFull Time
- Job Details:- Web search evaluation by reviewing and rating web content associated with specific search queries. - Using web applications to support measurement of search data relevance.
Education
Bachelor's Degree in Business adminstration
Alexandria University (ALEXU)Jan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
Alexandria Language School (A.L.S)Jan 2004
Skills
Languages
Arabic
FluentEnglish
FluentFrench
Beginner
Training & Certifications
ISO 9001
Private·2011Expo Intel course
Regional IT Institute ( ExpoFront)·2009