Basic Info

Mohammed Shams El Din

5 years

Alexandria, Egypt

High School

Experienced

Work Experience

Technical Support at HTC UK

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

HTC UK

6th of October, Egypt

N/A

Telecommunications

N/A

Mar 2016 to Sep 2016 (6 months)
Technical Support at Vodafone UK

Experience Details

Technical Support

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK

Egypt

N/A

Telecommunications

N/A

Jan 2015 to Feb 2016 (1 year 1 month)
Customer Service Representative at Stream Global Services

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Stream Global Services

Egypt

N/A

Consumer Services

N/A

May 2013 to Dec 2014 (1 year 7 months)
Customer Service Representative at Sutherland Global Services

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Sutherland Global Services

Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2012 to Mar 2013 (1 year)
Front Office Supervisor at Hilton Waterfalls

Experience Details

Front Office Supervisor

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Hilton Waterfalls

Sharm el-Sheikh, Egypt

N/A

Travel and Tourism

N/A

Jan 2009 to Jan 2010 (1 year)
Receptionist at The Desert Rose Resort

Experience Details

Receptionist

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

The Desert Rose Resort

Hurghada, Egypt

N/A

Travel and Tourism

N/A

Apr 2006 to Nov 2008 (2 years 7 months)
Receptionist at Concorde El Salam

Experience Details

Receptionist

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Concorde El Salam

Sharm el-Sheikh, Egypt

N/A

Travel and Tourism

N/A

Feb 2005 to Feb 2006 (1 year)
Telephone Operator at Concorde El Salam

Experience Details

Telephone Operator

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Concorde El Salam

Sharm el-Sheikh, Egypt

N/A

Travel and Tourism

N/A

Jan 2004 to Jan 2005 (1 year)
Order Taker / Housekeeping Department at Concorde El Salam

Experience Details

Order Taker / Housekeeping Department

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Concorde El Salam

Sharm el-Sheikh, Egypt

N/A

Travel and Tourism

N/A

Dec 2002 to Dec 2003 (1 year)

Education

High School - Other

High School Details

Other

Don Bosco institute

Egypt

2001

A / Excellent / 85 -100%

N/A

Don Bosco institute
2001

Certifications

Ticketing
Mar 2011

Certificate details

Ticketing

Mar 2011

N/A

N/A

N/A

N/A

Photoshop
Aug 2008

Certificate details

Photoshop

Aug 2008

N/A

N/A

N/A

N/A

Electronics
Jan 2001

Certificate details

Electronics

Jan 2001

N/A

N/A

N/A

N/A

Motors Collect
Aug 1999

Certificate details

Motors Collect

Aug 1999

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

How To Handle Guest Complain

Jan 2002

Concorde El Salaam Hotels

N/A

Training/Course Details

Soft Skills

Jan 2012

Sutherland Global Services, Stream Global Services, Vodafone

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicConsumer ServicesCustomer ServiceCustomer Service RepresentativeElectronicsEnglishFront Office SupervisorHard WorkerHotels ReservationHow To Handle Guest ComplainITInnovativeItalianMobile PhonesMobile Phones Technical SupportMotors CollectMusicOrder Taker / Housekeeping DepartmentOrganizerPhotoshopPlannerPresenterReceptionistRussianSoft SkillsSoftware DevelopmentSupportTechnical SupportTechnologyTelecommunicationsTelephone OperatorTicketingTourismTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Advanced

: Advanced

: Advanced

: Advanced

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Mobile Phones

Mobile Phones

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Mobile Phones Technical Support

Mobile Phones Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

Hotels Reservation

Hotels Reservation

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Presenter, Organizer, Innovative

Online Presence

www.LinkedIn.com/in/forsakenshamswww.Facebook.com/forsakenshams

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