Basic Info

Mohammed Shams El Din

More than 15 years

Cairo, Egypt

High School

Experienced

Work Experience

Travel Consulting at Al Mosafer

Experience Details

Travel Consulting

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Al Mosafer

Cairo, Egypt

51-100 employees

Hospitality/Hotels, Airlines/Aviation, Travel and Tourism

N/A

Apr 2017 to Aug 2017 (4 months)
Sales and Marketing executive at 1 DMA

Experience Details

Sales and Marketing executive

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

1 DMA

Cairo, Egypt

N/A

Marketing and Advertising

N/A

Feb 2017 to Apr 2017 (2 months)
Customer Service Representative at Vodafone Ireland

Experience Details

Customer Service Representative

Customer Service/Support, Quality

Experienced (Non-Manager)

N/A


Company Details

Vodafone Ireland

Giza, Egypt

More than 1000 employees

Consulting Services, Financial Services

N/A

Sep 2016 to Jan 2017 (4 months)
Technical Support at HTC UK

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

HTC UK

Giza, Egypt

N/A

Telecommunications

N/A

Mar 2016 to Sep 2016 (6 months)
Technical Support at Vodafone UK

Experience Details

Technical Support

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK

Egypt

N/A

Telecommunications

N/A

Jan 2015 to Feb 2016 (1 year 1 month)
Customer Service Representative at Stream Global Services

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Stream Global Services

Egypt

N/A

Consumer Services

N/A

May 2013 to Dec 2014 (1 year 7 months)
Customer Service Representative at Sutherland Global Services

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Sutherland Global Services

Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2012 to Mar 2013 (1 year)
Front Office Supervisor at Hilton Waterfalls

Experience Details

Front Office Supervisor

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Hilton Waterfalls

South Sinai, Egypt

N/A

Travel and Tourism

N/A

Jan 2009 to Jan 2010 (1 year)
Receptionist at The Desert Rose Resort

Experience Details

Receptionist

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

The Desert Rose Resort

Red Sea, Egypt

N/A

Travel and Tourism

N/A

Apr 2006 to Nov 2008 (2 years 7 months)
Receptionist at Concorde El Salam

Experience Details

Receptionist

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Concorde El Salam

South Sinai, Egypt

N/A

Travel and Tourism

N/A

Feb 2005 to Feb 2006 (1 year)
Telephone Operator at Concorde El Salam

Experience Details

Telephone Operator

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Concorde El Salam

South Sinai, Egypt

N/A

Travel and Tourism

N/A

Jan 2004 to Jan 2005 (1 year)
Order Taker / Housekeeping Department at Concorde El Salam

Experience Details

Order Taker / Housekeeping Department

Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

Concorde El Salam

South Sinai, Egypt

N/A

Travel and Tourism

N/A

Dec 2002 to Dec 2003 (1 year)

Education

Technical Diploma in Electric Department

Education Details

Technical Diploma

Electric Department

Don Bosco institute, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Don Bosco institute
1997 - 2001
High School - Other

High School Details

Other

Don Bosco institute

Egypt

2001

A / Excellent / 85 -100%

N/A

Don Bosco institute
2001

Certifications

Ticketing
Mar 2011

Certificate details

Ticketing

Mar 2011

N/A

N/A

N/A

N/A

Photoshop
Aug 2008

Certificate details

Photoshop

Aug 2008

N/A

N/A

N/A

N/A

Electronics
Jan 2001

Certificate details

Electronics

Jan 2001

N/A

N/A

N/A

N/A

Motors Collect
Aug 1999

Certificate details

Motors Collect

Aug 1999

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

How To Handle Guest Complain

Jan 2002

Concorde El Salaam Hotels

N/A

Training/Course Details

Soft Skills

Jan 2012

Sutherland Global Services, Stream Global Services, Vodafone

N/A

Sabre at Axon
Aug 2017

Training/Course Details

Sabre

Aug 2017

Axon

N/A

Jobseeker photo

Profile Skills and Keywords

AirlinesArabicAviationConsulting ServicesConsumer ServicesCustomer ServiceCustomer Service RepresentativeElectric DepartmentElectronicsEnglishFinancial ServicesFront Office SupervisorHard WorkerHospitalityHotelsHotels ReservationHow To Handle Guest ComplainITInnovativeItalianMarketingMarketing And AdvertisingMobile PhonesMobile Phones Technical SupportMotors CollectMusicOrder Taker / Housekeeping DepartmentOrganizerPhotoshopPlannerPresenterQuality AssuranceQuality ControlReceptionistRussianSabreSales And Marketing ExecutiveSoft SkillsSoftware DevelopmentSupportTechnical SupportTechnologyTelecommunicationsTelephone OperatorTicketingTourismTravelTravel And TourismTravel Consulting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Advanced

: Advanced

: Advanced

: Advanced

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Mobile Phones

Mobile Phones

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Travel Consulting

Travel Consulting

: Expert

: Extreme - I love it!

:

3-5 years

Mobile Phones Technical Support

Mobile Phones Technical Support

: Expert

: Extreme - I love it!

:

5-7 years

Hotels Reservation

Hotels Reservation

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Presenter, Organizer, Innovative

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