Basic Info

Mohsen mohamed

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service representative at RAYA

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

We're taking calls help the customers and solve their problems if exist in English or Arabic


Company Details

RAYA (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

May 2015 to present (2 years 7 months)
Customer service advisor at Vodafone egypt

Experience Details

Customer service advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Nov 2015 to May 2017 (1 year 6 months)
Customer service representative at Exceed

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Exceed (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring , Outsourcing/Offshoring

N/A

May 2013 to Jan 2015 (1 year 8 months)
Customer service representative at Wasla outsourcing

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

We were handling calls in project Vodafone 888 and help the customers

for the qualifications:
Being patient
active listening
committed
organized


Company Details

Wasla outsourcing (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring , Outsourcing/Offshoring , Outsourcing/Offshoring

N/A

Feb 2013 to May 2013 (3 months)
Customer service representative at Exceed

Experience Details

Customer service representative

Customer Service/Support

Entry Level

At the first I was working in Mobinil activation and then transferred to 110 project

Qualifications :
being patient
committed
organized
active listening


Company Details

Exceed (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Dec 2012 to Feb 2013 (2 months)

Achievements


The achievement was at work in exceed as I was the top performer in 2014

Education

commerce in Accounting

Education Details

commerce

Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elsaedya

Egypt

2008

B / Very Good / 75 - 85%

N/A

Elsaedya
2008

Certifications

top performer
Apr 2014

Certificate details

top performer

Apr 2014

N/A

N/A

N/A

exceed

N/A

Top performance
May 2016

Certificate details

Top performance

May 2016

N/A

N/A

N/A

Vodafone

I was the top performer many times at Vodafone

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicConsumer ServicesCrm Or Total ViewCustomer ServiceCustomer Service AdvisorCustomer Service RepresentativeEnglishExceedFlexibleFootballLeaderMicrosoftOffshoringOutsourcingProblem SolverRAYASupportSupportiveTeam PlayerTop PerformanceTop PerformerVodafone EgyptWasla Outsourcing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Crm or total view

Crm or total view

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft

Microsoft

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

3-5 years

Key Skills

Leader, Problem Solver, Flexible / Adaptive, Team Player, Supportive

Online Presence

https://m.facebook.com/M07sen.1?ref=bookmarks

Like Mohsen`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohsen's full profile and find more great talent and professionals to join your team.